on 09-02-2021 07:54
I spent some time yesterday investigating all the 'unknown' devices showing on the Hub 3.0 (via my laptop browser, admin logon to 192.168.0.1), and now have names that I recognise against everything.
I know these names are stored on the Hub because when I access the Hub from my phone browser, they all show up correctly.
So now, if I get an 'unknown' device showing, I know it is unknown.
But why is it that the Virgin Media Connect app doesn't pick them up? Instead it gives me the MAC and IP addresses, and the name of the device manufacturer. The names I gave everything don't show anywhere.
Would be a massive improvement to have that fixed.
on 21-11-2021 21:40
Can anyone look into this issue? I have uninstalled the connect app from my iPhone 12 Pro with the latest firmware of iOS and reinstalled it and reset the super-hub 3 also. With no difference whatsoever.
All I get is a list of Mac addresses rather than the device names, which is a nightmare to determine what device is what.
on 21-11-2021 23:20
I would not hold your breath. The connect app does not even work with the Hub4 and Hub5, so I don’t expect it will be developed any more or if it is certainly not with any priority.
on 24-11-2021 10:50
Hi mudassir_hashmim,
Thanks for posting and welcome to our community 🙂
Sorry to hear you're having some issues with the Connect App, can you confirm if you've tested this on any other device?
Alex_Rm
on 13-04-2022 17:46