Virgin Media Connect app will not connect

[RichardDBlake]

I am having problems getting the Virgin Media Connect app to connect to my Hub 3. I have tried several times over the past few months without success. I have tried the usual - reboot the hub, uninstall and reinstall the app.

The only error message I get is:

Oops. Our bad

Which is not very helpful.

Any ideas on what I can do to get the app working. I am on an iPhone 13 Pro Max running iOS 15.3

[newapollo]

Hi again @gillhoose 

Sorry, I should have said top right

[gillhoose]

All I can do is subscribe or mute. That’s it 

[newapollo]

Hi again @gillhoose 

You need to click on the thread dropdown box at the very top of the thread, not the individual message dropdown

unsubscribe

[gillhoose]

That’s what I’m doing. 

[gillhoose]

Done cheers