on 24-01-2022 13:46
I've got a new phone and can't connect my virgin media app on phone to hub. Added in the password from the back of the hub as shown in the guidance and it just keeps showing my a triangle and says it can't connect.
Answered! Go to Answer
on 24-01-2022 20:07
on 24-01-2022 20:07
on 27-01-2022 17:20
Hi JanCla,
Thanks for posting and welcome to the community!
Sorry to see you're facing issues with our Apps.
Have you tried to remove the Connect app and re-download it?
Let us know,
on 03-02-2022 10:43
yes i have tried to do that - several times
on 05-02-2022 10:47
Hi @JanCla,
Would you mind expanding on the issue, please? What device are you trying to use the app on? At what point do you face an issue, and what's the exact error message that appears?
Thanks,