on 13-05-2022 12:32
I have A Hub 3.0 working in modem mode
It is connected solely to an Asus RT AC58U V3 Wireless Router
The router affords wireless connection to all the wireless devices and also hard wired connections to our main home PC and (via mains extenders) connection to my work PC and a couple of other devices.
Yesterday the wireless connection dropped a few times and re-established; but this morning it failed completely.
After much consternation, working from first principles, fault finding and a call to VM, I finally managed to get the Wireless back up an working but ONLY with the Hub 3 in Router Mode. It no longer works in Modem Mode
Any ideas?
Thanks in advance
on 14-05-2022 16:06
Which one of the options should I pick and what's it going to do - I don't like clicking on links I'm not sure of the pedigree of!
14-05-2022 16:20 - edited 14-05-2022 16:22
https://www.thinkbroadband.com/broadband/monitoring/quality
The BQM in my sig shows how my connection is so you setting one up does the same for your connection.
on 14-05-2022 18:57
Does it just run the test once or start it going for ever?
I did try and set up something on thinkbroadband and it just created a graph of solid red, suggesting that my router was not responding to the pings - my hub is in modem mode so I guess the ping passes straight through that and then gets unresponded to by my asus router?
I dont know how to get into the asus router to tell it to respond to pings, so that avenue seems closed to me ...
Thanks
on 14-05-2022 19:02
here come the most recent stats taken at 18:20
| ||
Cable Modem Status | ||
Item | Status | Comments |
Acquired Downstream Channel (Hz) | 138750000 | Locked |
Ranged Upstream Channel (Hz) | 60300000 | Locked |
Provisioning State | Online |
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 138750000 | 2 | 38 | 256 qam | 1 |
2 | 146750000 | 1.5 | 38 | 256 qam | 2 |
3 | 154750000 | 1.2 | 38 | 256 qam | 3 |
4 | 162750000 | 1.2 | 40 | 256 qam | 4 |
5 | 170750000 | 1 | 38 | 256 qam | 5 |
6 | 178750000 | 0.7 | 38 | 256 qam | 6 |
7 | 186750000 | 0.7 | 40 | 256 qam | 7 |
8 | 194750000 | 0.2 | 40 | 256 qam | 8 |
9 | 202750000 | 0 | 38 | 256 qam | 9 |
10 | 210750000 | 0 | 38 | 256 qam | 10 |
11 | 218750000 | 0 | 39 | 256 qam | 11 |
12 | 226750000 | 0 | 38 | 256 qam | 12 |
13 | 234750000 | 0 | 38 | 256 qam | 13 |
14 | 242750000 | -0.4 | 38 | 256 qam | 14 |
15 | 250750000 | -0.7 | 38 | 256 qam | 15 |
16 | 258750000 | -0.7 | 38 | 256 qam | 16 |
17 | 266750000 | -0.7 | 38 | 256 qam | 17 |
18 | 274750000 | 0 | 38 | 256 qam | 18 |
19 | 282750000 | 0.7 | 40 | 256 qam | 19 |
20 | 290750000 | 1.2 | 38 | 256 qam | 20 |
21 | 298750000 | 1.2 | 38 | 256 qam | 21 |
22 | 306750000 | 1 | 40 | 256 qam | 22 |
23 | 314750000 | 0.5 | 38 | 256 qam | 23 |
24 | 322750000 | 0 | 38 | 256 qam | 24 |
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 38.9 | 214 | 0 |
2 | Locked | 38.9 | 181 | 0 |
3 | Locked | 38.9 | 112 | 0 |
4 | Locked | 40.9 | 126 | 0 |
5 | Locked | 38.9 | 89 | 0 |
6 | Locked | 38.9 | 68 | 0 |
7 | Locked | 40.3 | 48 | 0 |
8 | Locked | 40.3 | 37 | 0 |
9 | Locked | 38.9 | 36 | 0 |
10 | Locked | 38.9 | 27 | 0 |
11 | Locked | 39.8 | 23 | 0 |
12 | Locked | 38.9 | 42 | 0 |
13 | Locked | 38.9 | 59 | 0 |
14 | Locked | 38.6 | 46 | 0 |
15 | Locked | 38.9 | 46 | 0 |
16 | Locked | 38.9 | 35 | 0 |
17 | Locked | 38.9 | 18 | 0 |
18 | Locked | 38.9 | 16 | 0 |
19 | Locked | 40.3 | 21 | 0 |
20 | Locked | 38.9 | 29 | 0 |
21 | Locked | 38.9 | 35 | 0 |
22 | Locked | 40.3 | 34 | 0 |
23 | Locked | 38.9 | 15 | 0 |
24 | Locked | 38.6 | 40 | 0 |
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 60300000 | 42 | 5120 | 64 qam | 1 |
2 | 39400000 | 41 | 5120 | 64 qam | 4 |
3 | 46200000 | 41.3 | 5120 | 64 qam | 3 |
4 | 53700000 | 41.8 | 5120 | 64 qam | 2 |
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt057-b.cm |
SFID | 32964 |
Max Traffic Rate | 117000047 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 32963 |
Max Traffic Rate | 10500047 |
Max Traffic Burst | 16320 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
on 14-05-2022 19:02
and the network log ...
Time | Priority | Description |
14/05/2022 14:14:10 | Warning! | RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
14/05/2022 14:14:10 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
14/05/2022 13:54:27 | Warning! | RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
14/05/2022 13:07:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 18:32:43 | notice | LAN login Success;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 18:31:48 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 14:24:10 | notice | LAN login Success;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 14:23:18 | Warning! | RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 13:49:43 | Warning! | Lost MDD Timeout;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 13:49:38 | Warning! | RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 13:48:27 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 13:48:21 | Warning! | RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 13:38:6 | notice | LAN login Success;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 13:37:57 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 08:28:57 | notice | LAN login Success;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 08:27:7 | Warning! | RCS Partial Service;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 08:05:39 | notice | SW download Successful - Via Config file |
13/05/2022 08:03:33 | notice | SW Download INIT - Via Config file |
10/05/2022 23:19:50 | critical | No Ranging Response received - T3 time-out;CM-MAC=xxx;CMTS-MAC=xxx;CM-QOS=1.1;CM-VER=3.0; |
on 14-05-2022 19:03
on 16-05-2022 19:31
Welcome to the community @daviddwood and thanks for taking the time to post your issue on the forums.
I'm really sorry to hear of the issues that you're having with your connection, I have looked into this on our system and cannot see any problems in your local area or with the connection in your home. How has your connection been running since you last posted on Saturday evening, has there been any improvement or has it got worse?
Regards,
Steven_L