on 13-05-2022 12:32
I have A Hub 3.0 working in modem mode
It is connected solely to an Asus RT AC58U V3 Wireless Router
The router affords wireless connection to all the wireless devices and also hard wired connections to our main home PC and (via mains extenders) connection to my work PC and a couple of other devices.
Yesterday the wireless connection dropped a few times and re-established; but this morning it failed completely.
After much consternation, working from first principles, fault finding and a call to VM, I finally managed to get the Wireless back up an working but ONLY with the Hub 3 in Router Mode. It no longer works in Modem Mode
Any ideas?
Thanks in advance
on 13-05-2022 13:29
I need to clarify .... the wireless from the connected Asus router is only working when its hard wired connected to the Hub 3 in Router Mode
So I now have wireless RF from both the VM Hub 3 and my Asus wireless router ....
on 13-05-2022 14:26
I think you mean when the ASUS is in router mode and the VM hub is in modem mode you get no WiFi from the ASUS. When it’s like this do you get connection ok to Ethernet cabled devices?
on 13-05-2022 15:04
Hello Tudor
The issues are not consistent
I can get the hub to work ok (not great) when in Router mode
If I connect the Asus to the Hub in router mode it also works ok (not great)
When I put the Hub in modem mode, the asus works ok for a while and then the wifi drops out and then re-establishes before working ok for a bit and then dropping out etc
All the while the down load is between 50 and 100 but the upload varies from 0.1 to about 9
I am convinced there is something wrong with the hub, from all the tests and various combinations I have tried out
Currently on second call to VM - just want someone to come out and test the Hub or replace it, as I am convinced that is where the problem lies
on 13-05-2022 15:37
So this makes me sure there is a problem with the Hub or the service to the door ....
What can I do?
on 13-05-2022 15:41
on 13-05-2022 18:00
Thanks Legacy1 I will try that
Also, this does not look good .... hence me thinking its an issue with the Hub or roadside ....
on 13-05-2022 19:35
Please post a full set of stats:
How to get stats from a VM hub (no need to logon to the hub)
Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode
on 13-05-2022 19:45
Here goes
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 138750000 | 1.4 | 38 | 256 qam | 1 |
2 | 146750000 | 1 | 38 | 256 qam | 2 |
3 | 154750000 | 0.7 | 38 | 256 qam | 3 |
4 | 162750000 | 0.5 | 40 | 256 qam | 4 |
5 | 170750000 | 0.5 | 38 | 256 qam | 5 |
6 | 178750000 | 0.2 | 38 | 256 qam | 6 |
7 | 186750000 | 0 | 39 | 256 qam | 7 |
8 | 194750000 | -0.4 | 40 | 256 qam | 8 |
9 | 202750000 | -0.5 | 38 | 256 qam | 9 |
10 | 210750000 | -0.5 | 38 | 256 qam | 10 |
11 | 218750000 | -0.2 | 38 | 256 qam | 11 |
12 | 226750000 | -0.4 | 38 | 256 qam | 12 |
13 | 234750000 | -0.4 | 38 | 256 qam | 13 |
14 | 242750000 | -0.7 | 38 | 256 qam | 14 |
15 | 250750000 | -0.7 | 40 | 256 qam | 15 |
16 | 258750000 | -0.5 | 38 | 256 qam | 16 |
17 | 266750000 | -0.5 | 38 | 256 qam | 17 |
18 | 274750000 | -0.2 | 38 | 256 qam | 18 |
19 | 282750000 | 0 | 39 | 256 qam | 19 |
20 | 290750000 | 0.4 | 38 | 256 qam | 20 |
21 | 298750000 | 0.7 | 38 | 256 qam | 21 |
22 | 306750000 | 0.2 | 38 | 256 qam | 22 |
23 | 314750000 | 0 | 38 | 256 qam | 23 |
24 | 322750000 | -0.5 | 38 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 47795 | 35584 |
2 | Locked | 38.9 | 73776 | 11089 |
3 | Locked | 38.9 | 45933 | 105507 |
4 | Locked | 40.3 | 44373 | 43863 |
5 | Locked | 38.9 | 10599 | 9323 |
6 | Locked | 38.9 | 3705 | 7890 |
7 | Locked | 39.8 | 4237 | 7591 |
8 | Locked | 40.3 | 31048 | 10094 |
9 | Locked | 38.9 | 5406 | 6039 |
10 | Locked | 38.9 | 9485 | 7037 |
11 | Locked | 38.9 | 32155 | 8821 |
12 | Locked | 38.9 | 4430 | 4940 |
13 | Locked | 38.6 | 3860 | 3289 |
14 | Locked | 38.9 | 2940 | 2011 |
15 | Locked | 40.3 | 2011 | 1990 |
16 | Locked | 38.6 | 3730 | 2899 |
17 | Locked | 38.9 | 3509 | 3887 |
18 | Locked | 38.9 | 26002 | 9101 |
19 | Locked | 39.8 | 11555 | 6527 |
20 | Locked | 38.9 | 17930 | 7727 |
21 | Locked | 38.9 | 3766 | 3239 |
22 | Locked | 38.9 | 3396 | 2799 |
23 | Locked | 38.9 | 4331 | 3578 |
24 | Locked | 38.9 | 4320 | 2818 |
on 13-05-2022 19:46
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 42.8 | 5120 | 64 qam | 1 |
2 | 39400000 | 42 | 5120 | 64 qam | 4 |
3 | 46200000 | 42.3 | 5120 | 64 qam | 3 |
4 | 53700000 | 42.8 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Time Priority Description
13/05/2022 18:32:43 | notice | LAN login Success;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 18:31:48 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 14:24:10 | notice | LAN login Success;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 14:23:18 | Warning! | RCS Partial Service;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 13:49:43 | Warning! | Lost MDD Timeout;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 13:49:38 | Warning! | RCS Partial Service;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 13:48:27 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 13:48:21 | Warning! | RCS Partial Service;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 13:38:6 | notice | LAN login Success;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 13:37:57 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 08:28:57 | notice | LAN login Success;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 08:27:7 | Warning! | RCS Partial Service;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0; |
13/05/2022 08:05:39 | notice | SW download Successful - Via Config file |
13/05/2022 08:03:33 | notice | SW Download INIT - Via Config file |
10/05/2022 23:19:50 | critical | No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0; |
10/05/2022 04:12:4 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0; |
06/05/2022 19:58:11 | critical | No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/05/2022 19:30:1 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0; |
05/05/2022 16:49:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0; |