Virgin Connect app

[JT1]

How do

i get access to home broadband and connect to my hub3 on my virgin connect app please

[newapollo · Accepted solution]

Hi JT1,

Click on the Connect app link on the following page for full usage instructions https://www.virginmedia.com/help/services-support/apps 

[JT1]

Thanks Dave

inalready have Virgin Connecr but when I click on the broadband tab it tells me I babe no access to home broadband. I don’t know how to get access so that I can do a scan for black spots

Jimmy

[Gareth_L]

Hi JT!

Have you tried the App on another device?

Gareth_L

[JT1]

Hi Gareth

yes. Tried on my iPad. Same result. “you have no access to home broadband “. I don’t understand because I’m connected to the internet but just can’t get into the app to do a scan. I’m into hotspots ok and downloaded the profile. 

Jimmy

[Gareth_L]

The only other thing I could suggest is a pin hole reset on the hub JT!

Just look for a reset and keep that pressed in for at least 30 seconds 

You might been or paper clip

Then try and rescan for black spots 

Gareth_L

[JT1]

Thanks Gareth

ill try..I’ve had no broadband for three weeks and they fitted a new hub on Saturday 

jimmy

[JT1]

Hi Gareth

Tried a reset. No difference. 

Thanks for your help

jimmy

[Gareth_L]

Hi JT1

How are things looking now?

Gareth_L

[JT1]

Hi Gareth

i deleted the app and reinstalled it and now I can do the scan. That showed another problem unfortunately. My super fast hub 3 only has a strong signal on the back of the house it is sited and not the front so my WiFi cameras only have a weak signal  

Maximising does no good and apparently there is a waiting list for supply of any faster/Stronger equipment I’ll persevere though  

Thanks a lot for all your help