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Virgin Connect App

antwanhardcore
Tuning in

Hey folks,

So at the back of the (small) house we hardly get a Wi-Fi signal at all. For example the laptop next to me has been unable to connect to the Hub3 for an hour despite multiple resets of both devices. This is normal and has been for a year or so. 

The Virgin Connect App shows that my laptop is connected with ‘Great’ signal strength. Has anyone else found the app to be fictional? 

Twice Virgin have refused to provide Boosters/Pods this week. Their diagnostics say that my devices all have a great signal. If their diagnostics are based on the App that doesn’t work then there are millions of customers like me being shafted!?

 

Ten years ago, at my old house, they provided boosters immediately and they worked extremely well. Virgin used to have ace customer service but it has gone down recently. To be fair, their prices are great value but maybe they need to increase them if the kit isn’t good enough!

Any advice/thoughts? How do I persuade Virgin to help? 

Thank you. 

 

 

 

8 REPLIES 8

Client62
Hero

The VM Connect app is about as much trouble as VM's WiFi Pods.

Save youself a lot of pain and buy a WiFi extender from Argos or Amazon, retailer from B to Z are also available.

Cheers. Have tried extenders in the past with varying levels of success. 

Worth a try as VM aren’t bothered! 

You'll also own them as opposed to £8 per month rent...



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Hub 3 - Modem Mode - TP-Link Archer C7

Oh wow. 

They were free back in the day! 

I think you have to be on the 1 Gb/s / Volt thing to qualify.



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Hub 3 - Modem Mode - TP-Link Archer C7

Ah so for the customers on the more premium package?! 

Outside of that they are rented at £8 per month for each VM WiFi pod.

In 3 to 4 months you could have bought one from Argos & you do own it & you can re-configure it to work with any ISP.

Hi there @antwanhardcore 

 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

 

I am so sorry that you are facing issues with your signal and that you have felt frustrated with the Pod process. 

 

To clarify, have you been able to use the Connect App following these steps: 


·         Tap Start the scan
·         Then Start the scan again
·         While connect to WiFi, Tap I’m ready
·         Wait 2 mintues for Scan
·         Scan complete, Tap continue
·         Tap Add a room, Tap the room you're in
·         Start the Scan (do this in every room)
·         Scan complete
·         Tap Optimise WiFi now if an option
·         If so, Tap Optimise
·         Optimisation complete, Tap Rescan room, 
·         Tap Start Scan
·         Tap Order a WiFi Booster if an option