Hi, I've downloaded the connect app; I put in my user name and password, click next and it takes me to a Terms and Conditions page. I agree to this. It then comes up with an error page:
"Sorry we're having problems - there's a problem connecting. Please retry again in a few minutes"
I'm then stuck in a never ending loop of hitting the retry button to get the same message. This has been going on for quite some time now.
I've deleted the app and reinstalled many times over the last few weeks. In addition I have spoken to Virgin who just want to reset my password. When this doesn't resolve things I get promised a call back which never arrives.
Thought i'd post on here before I ditch it entirely - thanks Lee
Speaking with a colleague in the office we do believe that the current issue effecting our Webmail services as well as our Self-Care accounts may well also effect some customers abilities to log into the Connect App.
We're working to resolve this issue and will hopefully have this resolved as soon as possible, and hopefully we'll be able to have this rectified today for you.
My advice would be to try again later on today to see if this has been resolved.
Lisa - thank you, however I have tried the app on my wife's phone and it does exactly the same. I can log into the website just fine and also have the virgin media app where you can see your bills on my phone; this works perfectly.
As such I would suggest that this is looked into for me in greater depth by Virgin.
If they would like to call me to discuss it further then they can, however that call was already promised and never materialised.