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Paul8282
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Message 11 of 19
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Re: Virgin Connect App - Android

Hi Joe, I'm assuming nothing has been heard as you expected last Thursday? I think I'm hitting a brick wall as I was with customer services/technical team. Rgds Paul 

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Message 12 of 19
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Re: Virgin Connect App - Android

Hi Paul8282

Sorry for the delay in getting back to you on this one 

Joe_F is off this week, So I am bringing myself up to speed with this issue 

Just to confirm you are still not able to see your Boosters through our Connect App

Gareth_L

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Paul8282
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Message 13 of 19
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Re: Virgin Connect App - Android

Thats is correct, I am unable to see the boosters, only the hub 3 & what is connected to the hub 3

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Message 14 of 19
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Re: Virgin Connect App - Android

Thanks for replying Paul8282

Would you think its worth trying a new set of boosters?

Gareth_L

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Paul8282
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Message 15 of 19
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Re: Virgin Connect App - Android

Do you think that is the issue? Tech support @ Virgin said they can see the booster and it is correctly installed. Clearly I am unable to view if that's the case or what devices are connected.

Having used various Apps with various companies (Barclaycard, British Gas, VirginMedia etc) I have been quite often misinformed that the issue(s) is with the end user, however ultimately advised they subsequently identified an ongoing issue with the App itself. Unfortunately VirginMedia, when they sent the booster to me, insisted they had been delivered/signed for, which they had not. After several hours on the phone + a complaint the courier admitted they had not been delivered at all. The complaint was not responded to for two months, until I raised the issue with the CEO. 

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Message 16 of 19
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Re: Virgin Connect App - Android

I can happily send out a new pair if you wish to try them Paul8282 

Gareth_L

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Paul8282
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Message 17 of 19
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Re: Virgin Connect App - Android

Thanks Gareth, happy to give it a go and see if it resolves the issues. Many Thanks Paul 

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Message 18 of 19
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Re: Virgin Connect App - Android

Hi Paul8282

I have ordered replacements for you now

They should be with you towards the start of next week 

Can you let me know how you get on 

Gareth_L

 

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Message 19 of 19
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Re: Virgin Connect App - Android

Thank you Gareth, appreciated. I will let you know how I get on once received and installed. Kind Regards Paul

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