on 27-02-2021 19:26
Hey all, for the last month or so we have been having very unstable internet. Daily being booted from online PC and PS5 games aswell as incredible slow netflix/disney/amazon. We've turned the router off and back on quite often to try and help and even done the factory reset but its still quite bad. Any ideas?
on 27-02-2021 19:59
On a wired or wireless connection?
on 27-02-2021 20:56
PC and PS5 are hardwired. Its both our wireless and wired connections that are very poor/unstable. We upgraded to 200mb as lockdown has made us hit the netflix/disney/prime hard and 100mb just couldnt cut it (even though in theory it should). Wireless on iphones we are lucky to get 20mb/s. This last month has been extremely bad though, getting constant kicks from games and even voice chat. It just seems very unstable. My pictures i've uploaded are from the up and downstream but i guess an admin has to check them before they are viewable. I often switch to 4G in the house as its alot faster for browsing/youtube.
on 27-02-2021 20:57
Paste the logs as text please
on 27-02-2021 20:59
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 6.8 | 36 | 256 qam | 25 |
2 | 203000000 | 5.1 | 36 | 256 qam | 9 |
3 | 211000000 | 5 | 36 | 256 qam | 10 |
4 | 219000000 | 5 | 36 | 256 qam | 11 |
5 | 227000000 | 5.3 | 36 | 256 qam | 12 |
6 | 235000000 | 5.1 | 36 | 256 qam | 13 |
7 | 243000000 | 5.3 | 36 | 256 qam | 14 |
8 | 251000000 | 5.6 | 36 | 256 qam | 15 |
9 | 259000000 | 5.5 | 36 | 256 qam | 16 |
10 | 267000000 | 6 | 36 | 256 qam | 17 |
11 | 275000000 | 6.4 | 36 | 256 qam | 18 |
12 | 283000000 | 6.5 | 36 | 256 qam | 19 |
13 | 291000000 | 6.6 | 36 | 256 qam | 20 |
14 | 299000000 | 7.3 | 36 | 256 qam | 21 |
15 | 307000000 | 7 | 36 | 256 qam | 22 |
16 | 315000000 | 7 | 36 | 256 qam | 23 |
17 | 323000000 | 6.8 | 36 | 256 qam | 24 |
18 | 371000000 | 6.5 | 36 | 256 qam | 26 |
19 | 379000000 | 6.9 | 36 | 256 qam | 27 |
20 | 387000000 | 7 | 36 | 256 qam | 28 |
21 | 395000000 | 7 | 36 | 256 qam | 29 |
22 | 403000000 | 7.1 | 36 | 256 qam | 30 |
23 | 411000000 | 7.5 | 36 | 256 qam | 31 |
24 | 419000000 | 7.6 | 36 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 36.3 | 41 | 1464 |
2 | Locked | 36.3 | 113 | 1897 |
3 | Locked | 36.3 | 89 | 1901 |
4 | Locked | 36.6 | 83 | 1975 |
5 | Locked | 36.6 | 62 | 1979 |
6 | Locked | 36.3 | 66 | 1864 |
7 | Locked | 36.6 | 65 | 1821 |
8 | Locked | 36.3 | 66 | 1829 |
9 | Locked | 36.6 | 55 | 1693 |
10 | Locked | 36.3 | 47 | 1873 |
11 | Locked | 36.6 | 46 | 1713 |
12 | Locked | 36.6 | 46 | 1588 |
13 | Locked | 36.6 | 40 | 1766 |
14 | Locked | 36.3 | 55 | 1489 |
15 | Locked | 36.6 | 44 | 1456 |
16 | Locked | 36.6 | 42 | 1501 |
17 | Locked | 36.6 | 38 | 1431 |
18 | Locked | 36.3 | 37 | 1371 |
19 | Locked | 36.6 | 34 | 1305 |
20 | Locked | 36.3 | 48 | 1167 |
21 | Locked | 36.6 | 49 | 961 |
22 | Locked | 36.6 | 41 | 1102 |
23 | Locked | 36.6 | 38 | 1245 |
24 | Locked | 36.6 | 42 | 1159 |
on 27-02-2021 21:00
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 46.8 | 5120 | 64 qam | 2 |
2 | 46200000 | 47.3 | 5120 | 64 qam | 1 |
3 | 25800000 | 47.5 | 5120 | 64 qam | 4 |
4 | 32600000 | 46.8 | 5120 | 64 qam | 3 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 27-02-2021 21:00
27/02/2021 20:58:18 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 19:27:38 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 18:58:34 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:38 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 18:39:19 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 18:39:19 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 18:38:51 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 18:38:51 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 18:33:22 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 18:33:22 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 18:25:36 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 18:25:36 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 18:25:31 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 18:25:31 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 18:08:5 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 18:08:5 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 18:08:4 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 18:08:4 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 16:28:12 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/02/2021 16:28:12 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 28-02-2021 07:40
Bump
on 28-02-2021 09:11
Bumping is against forum rules.
A forum rep will respond in 5-10 days time.
on 28-02-2021 16:50
Router status
28/02/2021 16:48:28 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 16:47:10 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 16:47:10 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 16:41:25 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 16:41:25 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 16:41:24 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 16:41:24 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 16:39:55 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 16:39:49 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 16:38:53 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 16:38:52 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 13:22:59 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 13:22:59 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 13:22:34 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 13:22:34 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 13:22:31 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 13:22:31 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 13:22:27 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 13:22:27 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/02/2021 13:22:25 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Todays events....