VPN for work keeps dropping

[owensteam]

Hi there,

My VPN for work keeps dropping and its only from home, which I moved into 2 weeks ago. All other locations are fine with the VPN.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	7.3	37	256 qam	1
2	147000000	7.3	38	256 qam	2
3	155000000	7.5	38	256 qam	3
4	163000000	7.4	38	256 qam	4
5	171000000	7.4	37	256 qam	5
6	179000000	7.3	37	256 qam	6
7	187000000	7.5	37	256 qam	7
8	195000000	7.4	37	256 qam	8
9	203000000	7.1	37	256 qam	9
10	211000000	6.8	37	256 qam	10
11	219000000	6.5	38	256 qam	11
12	227000000	6.3	37	256 qam	12
13	235000000	6.3	38	256 qam	13
14	243000000	6.8	38	256 qam	14
15	251000000	7.3	38	256 qam	15
16	259000000	7.5	38	256 qam	16
17	267000000	7.5	38	256 qam	17
18	275000000	7.5	38	256 qam	18
19	283000000	7.5	38	256 qam	19
20	291000000	7.5	38	256 qam	20
21	299000000	7.5	38	256 qam	21
22	307000000	7.5	38	256 qam	22
23	315000000	7.9	38	256 qam	23
24	323000000	8	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	187	0
2	Locked	38.6	79	0
3	Locked	38.9	13	0
4	Locked	38.6	26	0
5	Locked	37.6	16	0
6	Locked	37.6	45	0
7	Locked	37.6	59	0
8	Locked	37.6	59	0
9	Locked	37.6	61	0
10	Locked	37.6	84	0
11	Locked	38.6	83	0
12	Locked	37.6	75	0
13	Locked	38.6	71	0
14	Locked	38.6	60	0
15	Locked	38.9	53	0
16	Locked	38.9	53	0
17	Locked	38.9	65	0
18	Locked	38.9	50	0
19	Locked	38.9	69	0
20	Locked	38.9	60	0
21	Locked	38.6	69	0
22	Locked	38.9	73	0
23	Locked	38.9	62	0
24	Locked	38.9	91	0

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600000	45.8	5120	64 qam	10
2	30100000	45.5	5120	64 qam	8
3	49600000	45	5120	64 qam	5
4	36600000	45	5120	64 qam	7
5	43100000	44.8	5120	64 qam	6

If anyone can see anything that might be causing an issue I'd really appreciate it

[jbrennand]

OK damn!

There are lots of similar VPN issues, threads on this forum - some offer fixes that work - such as ...

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-5-Workplace-VPN/td-p/5133773

... however... if that or any of the other suggestions you might find dont work... then AIUI the only guaranteed fix is to put the VM Hub into modem mode and get your own router.

[owensteam]

Any idea how to get an engineer out? The issue persists and the experience is similar to that of having dog dirt flung into your eyes at light speed with a ray gun. I’m not enjoying it.

[Ilyas_Y]

Hey @owensteam, thanks for reaching out to us on the Virgin Media forums.

I'm sorry to hear about the issue for the drops in the connection.
I've had a look and I can see that this will require further investigation.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.