16-02-2023 15:27 - edited 16-02-2023 15:31
Hi, another VPN issues post.
My wife and I work from home for different companies and both have issues with the work VPN's dropping every few minutes. I see Virgin don't support any issues where a VPN is concerned, however trying to do as much investigation as I can first.
Network:
I thought my Hub was in Modem mode (I'm sure I set it like that), however I look to see Wireless is turned on. I'm using BT Whole Home Disc scattered around the house. With one connected to the Virgin Hub via a Cable.
On the Hub Status page, I can see 3 devices connected Wireless, 25 via Ethernet, which I presume are via the BT Home Discs.
I have started a Think Broadband Monitor, not much data to show yet, will add tomorrow.
Is there any other info i can provide here? Is there anything else I should be looking at?
First question, have I setup the Hub correctly or should it be in modem mode, or Router mode?
Should I turn off the Wi-Fi on the Hub? https://www.virginmedia.com/help/broadband/turn-off-wifi
Thanks
on 16-02-2023 16:16
I decided Disable both 2.4 and 5G networks, then see what happened. 20 minutes later and they have auto enabled.
This seems strange.
on 16-02-2023 17:37
on 16-02-2023 17:41
Any suggestions on a good, well priced router?
Thanks
on 16-02-2023 18:04
17-02-2023 07:15 - edited 17-02-2023 07:18
@Compact wrote:Any suggestions on a good, well priced router?
Thanks
And a cable CAT7 if cheaper then CAT6 is fine
on 19-02-2023 18:03
Hi Compact, thanks for the message and welcome back to the forums.
How is the service at the moment, I can se that there is an outage in the area,
The fault reference is F010491796 and has an estimated fix date of the 22nd February.
Please let us know how the service is following the fix date,
Kind regards, Chris.
on 24-02-2023 12:54
Hi
I with the laptop on Ethernet (Speed test 113mbps) the VPN still does not remain connected.
It is one of those annoying intermittent issues where we can't pinpoint it down to specific times or incidents.
Kids were out of the house one day when it happened so no heavy usage.
A reply to a different forum from another virgin user was
We've been having very similar issues - I've narrowed it down to the virgin box continually reconnecting to the WAN (virgins wide area network), the 're-connection' causes any current VPN connection to drop out - it will also cause the BT discs to need rebooting to reform the mesh network.
It seem to be a issue exacerbated by the with the latest software update to the HUB4. (it seems to change how the hub handles a dropped and recovered connection)
If you check the network logs on your HUB4 - Advanced settings - Tools - network status - Netorklog tab.
you might see an entry
SW download Successful - Via NMS
Then after that every time you see these four entries
No Ranging Response received - T3 time-out;
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;
DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;
US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11
on 24-02-2023 12:54
Hi
I with the laptop on Ethernet (Speed test 113mbps) the VPN still does not remain connected.
It is one of those annoying intermittent issues where we can't pinpoint it down to specific times or incidents.
Kids were out of the house one day when it happened so no heavy usage.
A reply to a different forum from another virgin user was
We've been having very similar issues - I've narrowed it down to the virgin box continually reconnecting to the WAN (virgins wide area network), the 're-connection' causes any current VPN connection to drop out - it will also cause the BT discs to need rebooting to reform the mesh network.
It seem to be a issue exacerbated by the with the latest software update to the HUB4. (it seems to change how the hub handles a dropped and recovered connection)
If you check the network logs on your HUB4 - Advanced settings - Tools - network status - Netorklog tab.
you might see an entry
SW download Successful - Via NMS
Then after that every time you see these four entries
No Ranging Response received - T3 time-out;
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;
DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;
US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11
on 24-02-2023 13:12
Hi Chris
Can you provide more details of what fault F010491796 was?
I rang Virgin Support, I forgot to talk about this fault, they couldn't see anything wrong and said call back again in 24hrs