Virgin Media Community

[JordanCh1]

My work VPN is failing intermittently (very frequently, several pings dropped every minute or so) and it has only occurred since moving to Virgin Media recently.

I work for a large IT firm and I am certain that the VPN tunnel is fine - the internet locally (outside VPN) is fine and does not drop. It sounds like it's something either on the router or a hop between Virgin and my company causing the problem.

How can I get this investigated/fixed as the customer service seems non-existent and I don't particularly want to use their 'Gadget Rescue' because it's an issue with Virgin, therefor I don't feel I should be paying for the fix.

Any help or suggestion would be hugely appreciated! Thanks all.

[carl_pearce]

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@JordanCh1 wrote:

My work VPN is failing intermittently (very frequently, several pings dropped every minute or so) and it has only occurred since moving to Virgin Media recently.

I work for a large IT firm and I am certain that the VPN tunnel is fine - the internet locally (outside VPN) is fine and does not drop. It sounds like it's something either on the router or a hop between Virgin and my company causing the problem.

How can I get this investigated/fixed as the customer service seems non-existent and I don't particularly want to use their 'Gadget Rescue' because it's an issue with Virgin, therefor I don't feel I should be paying for the fix.

Any help or suggestion would be hugely appreciated! Thanks all.

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Considering VM is a residential service unless you've signed up to a business account I'm not sure how much help you will get.

FYI I use a Windows VPN for work and have had no issues with it.

[apcyberax]

if your connection is fine without the VPN then the connection is working.

[gary_dexter]

What have your IT team said after looking at logs and running tracert’s etc. ?