Hi
As I can see online and on the forums - that VPN's don't seem to work on Virgin Media and there's not a clear reason why,
But I have the same issue across all devices.
We have a Laptop, Phone, Tablet and we use Forticlient VPN. WHen we connect to the VPN and use our Broadband (wife AND wired) the VPN will not work.
We have done the following
a) We have ruled out ALL devices but having two other networks to connect to and they ALL work on non-virgin media networks
b) We have ensured that parental control is off
c) we have enasured that fragmented packets are enabled and disabled
The issue is still there.
The applications and all just do not work when the VPN make or attempts to make a connection.
We have the latest Super Hub from Virgin also.
As this issue is so prevalent - has anyone spend time trying to address it? As the broadband router is clearly the issue and/or filtering of some kind on the virgin media network.
Other things we will have done
a) ensured Windows 10 is updated
b) Windows 10 FW disabled and enabled - and both don't fix the issue
c) disabled AV as a test - but still doesn't work.
Can someone in VM perhaps look at this? As its a common and known issue across so many people.
As it stands if we cant have this addressed we would cancel 50 VM links across our company employees as it makes VPN not workable.
J
