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frankieflowers
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VPN IPVanish slow and intermittent

Hi,

Hoping someone can help me.

I use IPVanish VPN service but since getting Virgin broadband 200 and superhub 3 I get terrible performance.

Speeds of around 2kb download on the IPVanish apps which radically affects performance as you can imagine.

I tried contacting IPvanish and went through a few things with them, all of which were performing correctly. They told me to talk to my ISP and reckoned 'isp is choking the speed when connected to VPN'. 

Is their anything I can do to get this working? I've read about modem mode and buying another router but that looks like it would cost £200+ for something worthwhile. 

If no other option I will probably have to leave Virgin.

Thanks in advance for replies

 

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legacy1
Alessandro Volta
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Re: VPN IPVanish slow and intermittent

You should first try modem mode with one PC connected to test modem mode.

Did you have a super hub 1 when you had IPVanish VPN and performance was ok?

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frankieflowers
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Re: VPN IPVanish slow and intermittent

Cheers for your reply.

Is that a PC hardwired via ethernet to router in modem mode?

No, I was with another ISP. Just moved home and Virgin was only provider I could get. A couple of my mates have Virgin and Superhub 3, while also running VPN services including IPVanish and don't have any issues, which I think is a bit odd.

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legacy1
Alessandro Volta
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Re: VPN IPVanish slow and intermittent


@frankieflowers wrote:

Is that a PC hardwired via ethernet to router in modem mode?


Yes your PC gets the WAN IP.

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

 

 

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patrickjburt
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Re: VPN IPVanish slow and intermittent

May need to run a few test, pack loss happening under the vpn and OK without? Different locations ie Netherlands OK or not? Run a trace log, with or without vpn to say Google Com. I agree that Pia is a great service and unlikely the problem, but I use an after market router and hub in modem mode. Also how many connections are you using simultaneously?

You may have a check on the issues here at PureVPNs support page https://support.purevpn.com/connection-issues-with-virginmedia

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frankieflowers
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Message 6 of 11
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Re: VPN IPVanish slow and intermittent

Cheers for your reply patrickjburt

Here's answers to your thoughts:

pack loss happening under the vpn and OK without? Yes, just under VPN. I get around 110mbps without.

Different locations ie Netherlands OK or not? Yes, tried this with IPVanish support team. Tried servers in UK, US, Netherlands and France.

Run a trace log, with or without vpn to say Google Com Could you explain how to do this?

Also how many connections are you using simultaneously? I'm only using one VPN connection at a time while trying to get it working

 

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frankieflowers
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Message 7 of 11
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Re: VPN IPVanish slow and intermittent

Cheers for your reply patrickjburt

Here's answers to your thoughts:

pack loss happening under the vpn and OK without? Yes, just under VPN. I get around 110mbps without.

Different locations ie Netherlands OK or not? Yes, tried this with IPVanish support team. Tried servers in UK, US, Netherlands and France.

Run a trace log, with or without vpn to say Google Com Could you explain how to do this?

Also how many connections are you using simultaneously? I'm only using one VPN connection at a time while trying to get it working

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frankieflowers
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Message 8 of 11
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Re: VPN IPVanish slow and intermittent

Just wondering if anyone is able to help with this further.

Virgin reps have been very quiet about the issue

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Forum Team (Retired) Nicola_C
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Message 9 of 11
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Re: VPN IPVanish slow and intermittent

Hello frankieflowers

Your actual connection is looking good, unable to see a history of you trying modem mode with a wired device as legacy mentioned, did you manage to attempt it? We like to do that to eliminate possible hub/wireless/IP address causes by the way. Incidentally this article may help explain how to run a trace route if required.

Thank you

Nicola

Virgin Media Forum Team
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patrickjburt
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Message 10 of 11
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Re: VPN IPVanish slow and intermittent

Great. i will get back to you on "Run a trace log, with or without vpn"

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