VMConnect App won’t connect to Hub4

[Tim26]

Hi all

I’ve recently moved home and my new home has black spots in 3 rooms (speeds as low as 24mbps when using a speed test). I’m a Volt customer on the M350 broadband package.

Went to the VM Connect app to look at ordering Wi-Fi pods, but can’t connect to the app. Have tried uninstalling/reinstalling, resetting the hub, factory resets, clearing cache’s etc, but it doesn’t work, so I can’t order the pods.

Is anyone able to shed any light, or help?

Thanks,

Tim 

[David_Bn]

Thanks for reaching out to us @Tim26, and a very warm welcome to you!

Sorry to hear of the issues experienced over Wi-Fi and the difficulty experienced when trying to access the Hub 4/connection on the Connect App.

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn

[Client62]

Before expending another moment on the Connect app make sure the Hub 4 admin menu is still working.
I.E. after the Hub password is entered a menu is display, a failed Hub 4 menu looks like a bank screen.

Connect to the Hub 4 at http://192.168.0.1/