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alexcopeland80
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Message 1 of 11
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VM WiFi opt back in

I hope this is simple but I’m looking to opt back in option to the VM WiFi system that allows my hub to be a hit spot?  Couldn’t find the option on the My Virgin Media website. 

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Andruser
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Message 2 of 11
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Re: VM WiFi opt back in

Should appear under My profile>Manage accounts>My profile.

Then scroll down to My services.  Sadly the navigation on the My Virgin Media site is, well, not very good at all.  And if you're using a "non standard" browser, or your security settings are very cautious, that might influence the visibility or effectiveness.

But why opt in?  It gives the painfully under-powered hub more work to do, given the very, very low spec of the VM hubs it is really very unlikely to benefit anybody else because the range is so poor.  And you don't need to opt in to (try and) use the VM hotspot network yourself.

If VM wanted to create a decent wifi hotspot network from their residential customer's hubs, they needed to specify a much, much better unit than that which they currently offer.

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alexcopeland80
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Message 3 of 11
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Re: VM WiFi opt back in

Thanks for the reply and so soon.  Still struggling to find the option while using the Safari browser on my iPhone.

 

I want  to use the function to boost the VM WiFi in my area. 

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Forum Team (Retired) Jen_A
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Message 4 of 11
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Re: VM WiFi opt back in

Hi alexcopeland80,

  • Go to www.virginmedia.com
  • Sign in with your primary VM email address and password
  • Click on My Profile
  • Scroll down the screen to My Services > Virgin Media Wifi
  • Select Opt in to My Virgin Media Wifi
  • Click Confirm

iphonemyvm1.jpgiphonemyvm2.jpgiphonemyvm3.jpgiphonemyvm4.jpg


Jen
Forum Team



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666djb
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Message 5 of 11
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Re: VM WiFi opt back in

I would like to get this enabled on my new Hub 3, but do not have the option in the My Services section of My Profile. Any clues?

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Forum Team (Retired) Rebecca_G
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Message 6 of 11
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Re: VM WiFi opt back in

Hey 666djb, 

Thanks for getting in touch, I'm sorry to hear you're having trouble opting in to Virgin Media WiFi. 

I've taken a look at your account and it's now showing that you've opted in. 

If you need any further help, let us know. 

Take care 

Rebecca 


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666djb
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Message 7 of 11
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Re: VM WiFi opt back in

Thanks for looking Rebecca. I don't see any Virgin media identifier being broadcast by my hub when I browse for networks or in WiFi analyser. I've tried rebooting. I'll log a fault.

David

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alexcopeland80
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Message 8 of 11
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Re: VM WiFi opt back in

Thanks guys. 

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Forum Team (Retired) Louise_F
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Message 9 of 11
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Re: VM WiFi opt back in

Hi 666djb,

Thank you for taking the time to post back in the Community.

I'm sorry to hear you are having an issue with this. I just wanted to check in and see how things have been since you last posted?

I have had a look at the account for you and can see that you haven't called in so I was wondering if you manage to get this sorted?

If not pop back and let us know so we can look into this for you.

Take care,

Louise

 


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666djb
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Message 10 of 11
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Re: VM WiFi opt back in

Hi Louise,

I've just got around to calling this in to customer services. Sadly, I was told by the agent that in order to enable a Virgin Media WiFi hotspot, I would need to tell everyone my password. Then he told me that I can enable a guest WiFi network and share the password for that if I wanted (I knew this already). He also told me that if I wanted to access any "UK hotspots" I'd need a Virgin Mobile account.

None of this has helped me set the Hub up to provide a Virgin Media hotspot.

Can you help or provide me with the right words to try on a future call?

Incidentally, I still have no opt in / opt out choice in the profile section of my account.

David

 

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