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John361
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VM WiFi booster not working

I've spent 2 days trying to get the wifi working on my vm supplied wifi booster without success.

They pair successfully "steady white light only" and the ethernet port on the wifi booster works on my laptop however I haven't been able to get any wifi signal ever from the booster.

I've gone through numerous repairings and hard resets without success.

The booster appears to have cloned the settings off my v6 box as it now has the same ap name "shown in virgin media connect app" it just doesn't broadcast it.

Any assistance would be most appreciated. 

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Forum Team (Retired) Anna_B
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Re: VM WiFi booster not working

Hi, john361.

I'm very sorry that you are having trouble with WiFi booster. This isn't supposed to happen.

Since you've already exhausted all the possible troubleshooting needed. Can we invite you to a web chat? So we can check it further.  We can do this via online chat. Our technical specialist will help you on this.

Let us know if there's anything else.

Anna_B

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John361
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Re: VM WiFi booster not working

Hi Anna,

 

Yes please contact me.

 

Regards

 

John

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John361
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Re: VM WiFi booster not working

I tried the chat button several times but it is busy. 

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Dav1ey
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Re: VM WiFi booster not working

I have the same problem! Can’t work it out... please contact me 

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Forum Team (Retired) Chai_S
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Re: VM WiFi booster not working

Sorry to hear you were unable to reach out to our web chat team yesterday, John.

 

Our team would run further diagnostics on your account to find out where the fault is and we can do this via online chat today until 4PM.

 

Let us know how it goes.

 

Kind Regards,

Chai_S

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ryan1892
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Re: VM WiFi booster not working

I’m having the same problem please help

Regards

Ryan

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