VM WIFI BOOSTERS

[Manan_Mirza]

Bi. 

I have been sold to another 18 months contract by VM sales team. When explaining the deal he mentioned I will be receiving 2 wifi boosters etc. (it took me 4 hours on WhatsApp chat) so at the end of the conversation you can imagine i was VM’ed out. I was told that I need to contact ‘dedicated  team to order the boosters. His exact text is given below  

You may reached them at 0345 454 1111 or 151 from Virgin and they're open from Mon-Sun 24Hrs. You may call them after we finished your order.

no to mention that the number is not 24hours operational. 
question.  How do I order my 2 boosters that were promised to me with volt bundle? 

[Tudor]

It’s 150 not 151 if you have a VM landline and it’s 24h service.

[bitsandpcs]

Wait here and a mod will be able to help, it may take several business hours for a mod to be in touch but they'll help in ordering the pods.

[Tudor]

It will take 2 or 3 days for a VM staff member to get to your post.

[Carley_S]

Hi @Manan_Mirza

Welcome back to the community. 

Sorry to hear you're having issues ordering your promised WiFi pods. As advised the number is 150 from any Virgin Media Landline which operates:

Monday - Friday - 8am-9pm

Saturday - 8am-8pm

Sunday - 8am-6pm

I can see on our systems that you have been in touch have had this ordered for you now and all is resolved for you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

[Manan_Mirza]

Hi Carley,

Thank you very much for your message. Yes. I contacted VM today and issues have been resolved. 

thanks. 

[Ashleigh_C]

That's great to hear thank you @Manan_Mirza 

Please do not hesitate to reach out via the forums again in the future should you need assistance. 

Thanks again.