VM Connect app

[Edster6678]

When I try logging into broadband part of vm connect app it keeps on saying I'm not home when I am so won't connect. I have reset router uninstalled and reinstalled app but still not working. 

[Ilyas_Y]

Hey Edster6678 👋🏼 Thanks for reaching out to us and a warm welcome to the Virgin Media Community.

I'm sorry to hear about the issues with the Connect App.
Please try the following and let us know:

For your Apple device, you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. 
For your Android device, you can try this: Open settings > Apps > Connect App > Storage > Clear data / Clear cache.
 

If you are using an Android device can you please ensure you have the following settings enabled:
Location Permissions (Settings > Apps > Virgin Media Connect > Permissions)
Nearby devices (Settings > Google devices & Sharing > Scan for nearby devices).

Kind regards,
Ilyas.