VM CORE NETWORK FAILURE {URGANT}

[RR-IT-GUY]

Good afternoon all.

I want to bring to the attention of Virgin Media ASAP that there is an issue with the core network configuration.

It has been brought to my attention by a member of the Thinkbroadband forum that the "BGP is incorrectly configured and rather than going via Liberty Global /Aorta some traffic is going via LINX direct to VMO2" 

This poses an issue since there is a lack of capacity through this routing.

https://www.thinkbroadband.com/news/9195-bqm-showing-peak-time-latency-issues-for-virgin-media-users

This is causing issues with the core network within the last few days.

Please refer to the article attached.

MY BMQ's for reference

LIVE BMQ 

8/04/2022 

09/04/2022 

10/04/2022 

11/04/2022 

12/04/2022 

Kind Regards

RR_THE_IT_GUY

[wackydude1234]

So far it's better, but there's been a few days where it's been ok, so not holding my breath just yet.

[IanSR]

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@newapollo wrote:

Hi @IanSR 

No, there would have been plenty of reports by now if it was the same BQM showing for everyone.

Staff member Carly_S has asked you to update one of your other threads with your BQM - it would also help to include your router (plug the PC directly into the VM hub) stats there.

 /Speed/Paying-for-M200-but-speeds-no-faster-than-previous-M100 

In your browser’s URL box type in http://192.168.0.1  and hit return.

Don't login, instead below there click on Check Router Status

From the Router Status” page copy/paste (NOT pictures) 3 FULL sets of data  – from the Downstream, Upstream, & Network Logs pages. 

EDIT I've merged your two other threads into one to help forum staff, also see post 21 from VM Staff David_BN in the merged thread suggesting he will be able to look into you getting a replacement hub.

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I've already done what you asked and they confirmed there was nothing wrong with the system, but I'll do it again in that thread along with live view thanks.

I posted here because it was similar to the 8pm hump, but admittedly I was stretching the connection to it's limit during that time uploading and streaming from YT, I just wasn't sure if it was that that caused it, or the recurrence of the issue many others have.

[conman33158]

I'm running both BT Full Fibre 900 and Virgin 1GB package at the same time and have to say Virgin's BQM is looking a lot more normal now, although I definitely still prefer BT hands down for lower latency and no ping spikes.

The Virgin will be deactivated in a few days but just thought I run them both at the same time for comparison.

[Anonymous]

The BT one looks like a putting green at St Andrew's. Immaculate. 

[conman33158]

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@Anonymous wrote:

The BT one looks like a putting green at St Andrew's. Immaculate. 

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😂yeah mate, it's quite attractive lol

[demmers]

Anyone else getting this? 8th May Sunday, near Bournemouth. Based on lack of reports, this could be isolated, but I have had the earlier national issue.

Run VM hub in modem mode, and in each of those red areas, the hub would blink green.

[conman33158]

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@demmers wrote:

Anyone else getting this? 8th May Sunday, near Bournemouth. Based on lack of reports, this could be isolated, but I have had the earlier national issue.

Run VM hub in modem mode, and in each of those red areas, the hub would blink green.

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Flashing green would suggest a local network connection issue. Best off giving them a call.

[demmers]

Thanks, I did wonder that, just wanted to make sure. All good for now. 

[IanSR]

Looks like it's been fixed, no issues since last Wednesday here.

[RR-IT-GUY]

I know right, let's assume its fixed, (but also just keep an eye out incase it goes again).