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VM CORE NETWORK FAILURE {URGANT}

RR-IT-GUY
Rising star

Good afternoon all.

I want to bring to the attention of Virgin Media ASAP that there is an issue with the core network configuration.

It has been brought to my attention by a member of the Thinkbroadband forum that the "BGP is incorrectly configured and rather than going via Liberty Global /Aorta some traffic is going via LINX direct to VMO2" 

This poses an issue since there is a lack of capacity through this routing.

https://www.thinkbroadband.com/news/9195-bqm-showing-peak-time-latency-issues-for-virgin-media-users

This is causing issues with the core network within the last few days.

Please refer to the article attached.

MY BMQ's for reference

LIVE BMQ 

8/04/2022 

09/04/2022 

10/04/2022 

11/04/2022 

12/04/2022 

 

Kind Regards

RR_THE_IT_GUY

569 REPLIES 569

I just had a total loss of service confirmed by samknows

the HUB 3 started doing bootloops

RRITGUY_0-1651696840331.png

My Broadband Ping - VM M100 NEW

RRITGUY_1-1651697242339.png

 

Item Status Comments

Acquired Downstream Channel (Hz)
267000000
Locked
Ranged Upstream Channel (Hz)
60300000
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12670000006.540256 qam17
22750000006.340256 qam18
32830000006.340256 qam19
42910000006.140256 qam20
52990000006.340256 qam21
63070000006.140256 qam22
73150000006.340256 qam23
83230000006.340256 qam24
93310000006.140256 qam25
103390000006.340256 qam26
11347000000640256 qam27
123550000005.640256 qam28
133630000005.440256 qam29
143710000005.340256 qam30
153790000005.440256 qam31
163870000005.440256 qam32
173950000005.640256 qam33
184030000005.540256 qam34
194110000005.538256 qam35
204190000005.340256 qam36
214270000005.340256 qam37
22435000000538256 qam38
23443000000540256 qam39
24451000000540256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.340
2Locked40.930
3Locked40.350
4Locked40.340
5Locked40.350
6Locked40.330
7Locked40.940
8Locked40.350
9Locked40.380
10Locked40.350
11Locked40.950
12Locked40.360
13Locked40.350
14Locked40.3110
15Locked40.350
16Locked40.3180
17Locked40.350
18Locked40.350
19Locked38.940
20Locked40.340
21Locked40.360
22Locked38.9150
23Locked40.330
24Locked40.300
 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000046.5512064 qam1
24620000045.5512064 qam3
33940000045512064 qam4
45370000046512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt057-b.cm



Primary Downstream Service Flow

SFID23254
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID23253
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort

 

Network Log

Time Priority Description

04/05/2022 20:48:32noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2022 00:40:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2022 16:47:17ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2022 06:29:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2022 15:18:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2022 18:49:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2022 04:47:16ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2022 04:28:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2022 12:58:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2022 16:54:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2022 13:23:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2022 22:31:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2022 17:08:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2022 02:02:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2022 21:45:45noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2022 13:45:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2022 11:20:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2022 07:35:35ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/04/2022 23:32:34noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2022 23:21:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Virgin are a complete bunch of 

Phoned faults, because i thought i should to at least report it. Offshore answered, the guy said he was going to ring through to a colleague to check something, instead transferred me to the IVR which asked for a PIN number for the agent... then i got disconnected.

How much bloody time and effort do we have to spend reporting this issue which is obviously at their end.

Absolute nonsense.

24hours.PNG

Shinnanigans
On our wavelength

I also called as soon as I noticed actual disconnections once again and the tech support women I spoke to basically acknowledged they are having "blips" in their feed but have booked me a tech for tomorrow to fix this issue as the "national issue was fixed a week and a half ago".... I asked if she could avert her attention for 2 seconds to this forum thread to be talked over and put on hold.

Funny how yesterday evening my local area boxes weren't getting correct signal, 24 hours later its only my home and a tech visit will fix all.... on mobile so having hard time copy pasting my bqm but it's EXACTLY the same as everyone's here, peak seem to start 7:30-8pm every night now. Been complaining since March. Absolute joke they won't even look at this forum thread too!

I'll update after tech visits, see what they have to say, should be a laugh.

My Broadband Ping - Virgin media "350mbps"


@Shinnanigans wrote:

I also called as soon as I noticed actual disconnections once again and the tech support women I spoke to basically acknowledged they are having "blips" in their feed but have booked me a tech for tomorrow to fix this issue as the "national issue was fixed a week and a half ago".... I asked if she could avert her attention for 2 seconds to this forum thread to be talked over and put on hold.

Funny how yesterday evening my local area boxes weren't getting correct signal, 24 hours later its only my home and a tech visit will fix all.... on mobile so having hard time copy pasting my bqm but it's EXACTLY the same as everyone's here, peak seem to start 7:30-8pm every night now. Been complaining since March. Absolute joke they won't even look at this forum thread too!

I'll update after tech visits, see what they have to say, should be a laugh.


Bet they replace your superhub and call it a day. 

My Broadband Ping - test

10 years of disappointment ^

Shinnanigans, i am in exactly the same boat.

I decided to call faults though and well, they pressed the wrong button and disconnected me.

Seriously though how the hell are we going to get them to fix this. I mean March... Like wth!

I just want to leave Virgin but have 12 months left. I hate them so much now.

 

82316c8ff50cb2f750ffd2d2065a42613c44fb77.png

Well it seems Virgin are quick enough to delete posts in this thread but won't actually comment....  I got 14 emails saying replies had been made, yet when I log on, only one new post is showing.  Could someone ask them on twitter why they're censoring their customers?

Come on Virgin, this is not on.

So last nights usual gameplay was again interrupted by packet loss, between 12 and 15% randomly every minute or so:

05-05-2022.png

and just to clarify this is NOT a ThinkBroadbad problem Virgin, this is the monitoring of the server at Telehhouse I was connected to between 6.30pm and midnight last night, while I was connected to it:

05-05-2022RS.png

So you can stick your "it's ThinkBroadband who have the problem" excuse where the sun doesn't shine because it if was, the server graph would exhibit the same hump and packet loss.

YOU ARE THE PROBLEM VIRGIN - FIX IT PLEASE.

They are absolutely useless mate.

Not listening not fixing not responding and essentially not caring