VM CORE NETWORK FAILURE {URGANT}

[RR-IT-GUY]

Good afternoon all.

I want to bring to the attention of Virgin Media ASAP that there is an issue with the core network configuration.

It has been brought to my attention by a member of the Thinkbroadband forum that the "BGP is incorrectly configured and rather than going via Liberty Global /Aorta some traffic is going via LINX direct to VMO2" 

This poses an issue since there is a lack of capacity through this routing.

https://www.thinkbroadband.com/news/9195-bqm-showing-peak-time-latency-issues-for-virgin-media-users

This is causing issues with the core network within the last few days.

Please refer to the article attached.

MY BMQ's for reference

LIVE BMQ 

8/04/2022 

09/04/2022 

10/04/2022 

11/04/2022 

12/04/2022 

Kind Regards

RR_THE_IT_GUY

[Shinnanigans]

Just called virgin about 10 mins ago as I have been every few days since March when all this started.

Was told on the phone its now a known issue (even though the site says area has no issues?)... its apparently "wrong signals" being sent to the "outside box on the street".

The fact they have acknowledged it and I quote "it should be fixed in 24 hours" after calling them since March, well I highly doubt it but was assured it would take 24 hours BUT when I asked if it wasn't fixed within that time do I call back and the simple answer was "yes"... followed by "you might need an engineer visit direct to your address".

Already had a tech visit March to install a new hub so don't see why that would be a recommendation.

Virgin are the most infuriating isp on the planet I'm sure of it, its almost like they enjoy torturing customers with brutally bad customer support AND connection now.

Looking into other providers as this must be a joke to virgin to carry on so long!

[RR-IT-GUY]

You are absolutely right, anything they say is just to get you off the phone or get you to agree. I know someone in CS, they tell me it's a technique that "we are taught"

I can assure you, I have reasonable standards, those standards are that small amounts of latency increase are acceptable and that no packet loss is.

If packet loss is present then you might as well have a ping of 500.

slowly getting better

he says before doing another test

[wackydude1234]

---

@Shinnanigans wrote:

Just called virgin about 10 mins ago as I have been every few days since March when all this started.

Was told on the phone its now a known issue (even though the site says area has no issues?)... its apparently "wrong signals" being sent to the "outside box on the street".

The fact they have acknowledged it and I quote "it should be fixed in 24 hours" after calling them since March, well I highly doubt it but was assured it would take 24 hours BUT when I asked if it wasn't fixed within that time do I call back and the simple answer was "yes"... followed by "you might need an engineer visit direct to your address".

Already had a tech visit March to install a new hub so don't see why that would be a recommendation.

Virgin are the most infuriating isp on the planet I'm sure of it, its almost like they enjoy torturing customers with brutally bad customer support AND connection now.

Looking into other providers as this must be a joke to virgin to carry on so long!

---

I got told I have an SNR issue 

[RR-IT-GUY]

---

@wackydude1234 wrote:

---

@Shinnanigans wrote:

Just called virgin about 10 mins ago as I have been every few days since March when all this started.

Was told on the phone its now a known issue (even though the site says area has no issues?)... its apparently "wrong signals" being sent to the "outside box on the street".

The fact they have acknowledged it and I quote "it should be fixed in 24 hours" after calling them since March, well I highly doubt it but was assured it would take 24 hours BUT when I asked if it wasn't fixed within that time do I call back and the simple answer was "yes"... followed by "you might need an engineer visit direct to your address".

Already had a tech visit March to install a new hub so don't see why that would be a recommendation.

Virgin are the most infuriating isp on the planet I'm sure of it, its almost like they enjoy torturing customers with brutally bad customer support AND connection now.

Looking into other providers as this must be a joke to virgin to carry on so long!

---

I got told I have an SNR issue 

---

funny that

[RR-IT-GUY]

nearly the end of the peak

A copy of the BMQ for future reference 

[RR-IT-GUY]

So i have been pinging thinkbroadband for a very long time

here is the data that doesn't exceed the limit

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[Sephiroth]

@RR_IT_GUY

To check whether or not you have an SNR problem, you could post your downstream and upstream stats - just to be sure.

[legacy1]

Its not a SNR problem...

[Sephiroth]

RR_IT_GUY you might be right but equally he may well have a SNR problem that's affecting his performance. The BQM mountain would be incidental to that. Until we see the stats, we can't be sure.

[legacy1]

You only have to put 2 and 2 together my live BQM vs there live BQM vs someone else BQM and you get a match but anything outside the match is a problem.