VM CORE NETWORK FAILURE {URGANT}

[RR-IT-GUY]

Good afternoon all.

I want to bring to the attention of Virgin Media ASAP that there is an issue with the core network configuration.

It has been brought to my attention by a member of the Thinkbroadband forum that the "BGP is incorrectly configured and rather than going via Liberty Global /Aorta some traffic is going via LINX direct to VMO2" 

This poses an issue since there is a lack of capacity through this routing.

https://www.thinkbroadband.com/news/9195-bqm-showing-peak-time-latency-issues-for-virgin-media-users

This is causing issues with the core network within the last few days.

Please refer to the article attached.

MY BMQ's for reference

LIVE BMQ 

8/04/2022 

09/04/2022 

10/04/2022 

11/04/2022 

12/04/2022 

Kind Regards

RR_THE_IT_GUY

[RR-IT-GUY]

Kicked off here in st neots, I just thought it was my connection as its been maxed out since last Friday

but the graph says otherwise 

[RR-IT-GUY]

Slow speed, what a surprise

[TAZMANUK]

Yep same here in Halifax

Had 2 good days now back to 8pm clockwork, surely they know what's going on

 

[TAZMANUK]

Think all having this same issue make a complaint link to this ask for deadlock letter and take it further with ofcom

[cje85]

This may not be the same fault. I monitor my parents Sky connection and it's showing the same problem, unlike previously.

[andrewcr]

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@IanSR wrote:

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@moonies wrote:

24 Hours problem free.(for once) virgin media, if you can at least keep it like this no one would complain! will update post if issue returns (so i'll likely see you in a few hours)

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I too have been problem free, I am however expecting it to come back Monday evening at 8pm, this is what happened last weekend, and the weekend before that, happy to be proven wrong Virgin....

I've seen mention of O2 / Liberty and routing migration / changes etc. could it be Virgin are using Liberty routing at weekends when load is presumably at it's highest, then switching back to the crappier, Poundland routing of 02 during weekdays?

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Well predicted 🙂

Telford, West Midlands:

[MartJ]

Same here in Telford, 3 days of no issues, then along comes Monday Evening!!

Speed also affected 

Why are VirginMedia failing to respond to this thread it's not as if its a minor problem

[IKbrunel]

[RR-IT-GUY]

It's nearly press o'clock would look bad if Virgin doesn't acknowledge a group of customers who are all experiencing issues.

Don't know about you but if I was running a company, I would have already issued a statement.

My question is, when to expect compensation for the service issues.

[BGL]

Oh, it’s here now. Connecting via Hindley Green (Wigan) speeds and performance not too bad at the minute but I’m not gaming and just checking on my phone.