V6 EPG won't download when not on Virgin Broadband

[digitalm]

I have just had giganet 1gig fibre installed so using that for my broadband across my whole network but just noticed the V6 epg was not downloading

similar to this

https://community.virginmedia.com/t5/Forum-Archive/V6-and-using-on-non-Virgin-broadband/m-p/3550061#...

If I switch back to virgin broadband the epg will download again - surely they cannot force you to use virgin broadband just to access the epg data?!

My plan was to cancel virgin broadband and just keep the cable TV part only - is that possible?

thanks

[dannylau]

The Epg does indeed require virgin broadband you can swap it for a tivo and it will work without it

[digitalm]

if swapping for an older tivo box - whats the process?

the older tivo box is 1080p HD isn't it - just not 4K? to be honest not seen any 4k content on the v6 anyway

[BenMcr · Accepted solution]

It used to be that you'd have the swap down to TiVo arranged as part of the disconnection of Virgin Fibre due to the fact you can't have a V6 without Virgin Fibre.

However I'm not sure if that's still something that happens. For instance you can't downgrade from Virgin TV 360 down to TiVo as far as I'm aware - if you disconnect Virgin Fibre there I think you'd also need to cancel your TV.

[digitalm]

Think I'll be just cancelling the whole service then - don't really watch normal tv now anyway so no great loss.

thanks