Utterly Useless Broadband

[deans6571]

Over the past month, VM had the rude cheek to increase my bill by £20 and yet in the same space of time, my road has had THREE Broadband faults which CLEARLY have not been fixed properly. 

17th Feb’22 - Fault Ref: 010447776

Today, 1st March - Fault Ref: 010514355 (this showed as fixed earlier on. It CLEARLY is NOT fixed)  

Today, 1st March - Fault Ref: 010514973  

Each and EVERY time, the ETA on the fix keeps moving and/or it gets fixed for a day but then resurfaces AGAIN  

This is NOT down to my Hub or equipment as I know for a fact that these issues are affecting  my WHOLE street in the CR2 9DQ area. 

It is an absolute and utter joke. 

1. WHAT IS THE ISSUE EXACTLY AND WHY IS IT CAUSING THE WHOLE ROAD TO LOSE INTERNET????

2.WHY ISN’T THE ISSUE BEING FIXED PROPERLY SO IT DOES NOT RE-OCCUR (it’s been supposedly ‘fixed’ twice and yet the same issue keeps coming back)???

SORT. THIS.  OUT.

😡🤬

[deans6571]

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@deans6571 wrote:

Internet in street (CR2 9DQ) down YET AGAIN right now. 

I’m going to keep posting in this thread to show just how many times a week our street’s internet KEEPS dropping. 

AND yes, I can 100% confirm it is indeed the WHOLE street as confirmed in our WhatsApp group. 

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AND, right on cue YET AGAIN, the street’s internet goes down (time : 14:47). 

CLEARLY there is an issue somewhere……

[deans6571]

Since mid February, these are the street's outages in CR2 9DQ as shown by the large RED bars :

17th Feb'23

22nd Feb'23

28th Feb'23

1st March'23

10th March'23

11th March'23

15th March'23

22nd March'23

24th March'23 (today) 

So that's NINE separate incidents of the street's internet going down since 17th Feb'23.

I will continue to update this............

[Travis_M]

Hi @deans6571 

Thanks for posting on our community forum and sorry to hear about the ongoing issue with your broadband.

I am going to drop you a private message now to collate some more information and investigate this further, please keep an eye on your inbox for a message from myself.

Regards