Using your own router - not working

[Sywater]

Hi

looking to use my own router (specifically a Fritzbox 7530) with the Hub 4. I have the hub in modem mode & fritzbox connected to the first LAN port on the hub but it won’t work. The 7530 says PPoE negotiation failed.

Anyone here using a 7530, if so how do you have it configured?

thanks

Simon

[lotharmat]

The connection type should be Dynamic IP - Not PPoE

[jbrennand · Accepted solution]

And follow this sequence..
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Disconnect all cables from your new router (or Mesh first unit) and unplug it. Put the VM Hub into modem mode ( https://www.virginmedia.com/help/virgin-media-hub-modem-mode ) and wait for the base light to turn magenta/purple (on a Hub3 - but not on a Hub4!). Once it’s in modem mode, the VM hub “MUST” then be powered off. Then, set up your own router/Mesh with the WAN port set to be in DHCP (& Nat) mode, it may be pre-set that way anyway. Make sure it’s fully initialised (leave 5 min) and then put in the WAN cable to the VM hub. NOW… power up the VM hub and you should get a connection. This order only needs to be done the first time you connect the router to the VM hub.

[Adduxi]

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@Sywater wrote:

Hi

looking to use my own router (specifically a Fritzbox 7530) with the Hub 4. I have the hub in modem mode & fritzbox connected to the first LAN port on the hub but it won’t work. The 7530 says PPoE negotiation failed.   <snip>

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EDIT - Looks like this Router does not support cable connections, only xDSL.  It may work with the Hub 4 in router mode, but that's far from ideal.

[Sywater]

Many thanks, finally worked after powering down the hub (once in modem mode) and following your details. Thanks!