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Anonymous
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Useless broadband

I’ve had heard of virgin media broadband lots before joining for a broadband service a month ago. And to my surprise it’s one of the worst service I’ve ever had. I’m on a vivid100 plan which speed is no more than 15mbps via wireless or Ethernet. In last 30 days I don’t remember of a single day when the broadband had no issues. I want to quit and find a case in the court about it. Really a waste of time. Engineers come within a time frame of 4 hrs. To get the broadband sorted have to take a day off from work. Is this expected ?

A shameful service. That’s needs urgent amendment. Or face trials in court. 

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Tudor
Hero
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Message 2 of 10
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Re: Useless broadband

Go into your hub on 192.168.0.1 and post your up/down stream stats and network log. 


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
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jpeg1
Trouble shooter
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Re: Useless broadband


@Anonymous wrote:

 

A shameful service. That’s needs urgent amendment. Or face trials in court. 


That's not really a good way to ask for help.

Have you actually had an engineer visit yet?

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Anonymous
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Re: Useless broadband

EB041297-DCCD-412B-9E77-F06449A8DE25.png

 

F3FCB0B7-E7D9-4050-8808-F32D8289AC14.pngDownstream cont..

 

8E7E3F3C-57E8-4085-A2E2-5638DDF2F644.pngDownstream cont..

 

EFB9C332-0DFA-491C-B169-B187392BFFBB.png

 

BDBAB4D2-7A74-47CD-BD2B-EFC1DCBCC238.png

 

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Superuser
Superuser
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Re: Useless broadband

nothing showing a miss with the downstream power levels, Signal to noise ratio, upstream power issue.. but could be all manner of issue beyond the property. if could run a traceroute guide -> https://kb.intermedia.net/article/682 to say bbc.co.uk this might show a possible high utilisation issue.



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Anonymous
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Message 6 of 10
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Re: Useless broadband

77A7F01F-6E59-4BEF-A025-D494147E7BD8.jpegTop speed of a vivid100 plan. I’m supposed to get about 100mbps. Sadly it’s just 11mbps

 That’s the speed that I get anytime of the day via wireless or Ethernet. No use of engineer visit  

 

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jpeg1
Trouble shooter
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Message 7 of 10
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Re: Useless broadband

So you refuse a free engineer visit. Smiley Surprised

Better go ahead and sue them them. I'm sure you'll get millions in compensation. Smiley LOL

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Anonymous
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Re: Useless broadband

I’ll share half a million with you. Seems you’re more in need of a million. 

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Superuser
Superuser
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Message 9 of 10
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Re: Useless broadband

and what speeds do you get wired with a gigabit network card?

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Anonymous
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Message 10 of 10
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Re: Useless broadband

It’s abour the same speed. Nothing more tnan 18mbps. 

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