Urgent Deco question please

[daveydear]

Hello i am trying to set up the deco m5 units that come today. I have the hub 3 in modem mode , the app has found the deco, I got as far as creating a network , every password I try returns the invalid password message. I am using numbers, letters and symbols as recommended. I am not trying to clone the hubs old network. What am I doing wrong, thanks fro any advice

[VM-Jon]

Hi there,

My guess would be the special characters. Try a password without any, just letters and numbers.

please let me know if that helps

Jon

[daveydear]

Thanks i will try that.In the mean time I have unplugged the deco from the hub and plugged my desktop back in.I have internet but i cannot reach the routers log on page it just times out, can you explain please. Thanks for helping

[-tony-]

are you still in modem mode if so 192.168.100.1 should get you in

[VM-Jon]

When in modem modem you must reset the hub every time you switch to a new device. The IP address to access the GUI will be 192.168.100.1

[daveydear]

I assume Im in modem mode, the base light is solid red, i thought it should be magenta but i read someone said red 

[daveydear]

Hello again, using only numbers and letters has worked, which I'm not happy with for security  but thanks very much for helping me get connected. I will try to add another deco and post back later, many thanks 🙂

[VM-Jon]

Good news, I don’t believe any deco devices support special characters.

[daveydear]

@VN-Jon  and -tony-, thanks for helping . I can access the router page now, for some reason I was going to 192.168.01, bit of panic perhaps.Both  have a great weekend, cheers 🙂

[daveydear]

Thought I would post back to say the Deco;s wi-fi password does accept special characters but not the £ sign or the euro sign € . I was told this on th TP-link forum and it seems to check out . Cheers