Upstream stuck 16 QAM

[Spooklez]

Hey! 

VM recently added a 5th upstream my area and the work they've done has seemed to cause some issues, 2 of the upstreams are constantly stuck at 16 QAM after several pinhole resets. Its causing some packet loss issues and reduced upload speeds

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	43100000	38.770599	5120 KSym/sec	64QAM	2
2	30100000	38.770599	5120 KSym/sec	16QAM	4
3	36600000	38.770599	5120 KSym/sec	32QAM	3
4	49600000	38.770599	5120 KSym/sec	64QAM	1
5	23600000	39.020599	5120 KSym/sec	16QAM	5

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	4.199997	38.983261	QAM256	25
1	139000000	6.199997	38.605377	QAM256	1
2	147000000	6.000000	38.983261	QAM256	2
3	155000000	6.199997	38.983261	QAM256	3
4	163000000	6.000000	38.983261	QAM256	4
5	171000000	5.599998	38.983261	QAM256	5
6	179000000	5.500000	38.983261	QAM256	6
7	187000000	5.699997	38.983261	QAM256	7
8	195000000	5.400002	38.983261	QAM256	8
9	203000000	5.199997	38.983261	QAM256	9
10	211000000	5.199997	38.983261	QAM256	10
11	219000000	5.199997	40.366287	QAM256	11
12	227000000	5.099998	38.983261	QAM256	12
13	235000000	5.199997	38.983261	QAM256	13
14	243000000	4.400002	38.983261	QAM256	14
15	251000000	4.400002	38.605377	QAM256	15
16	259000000	4.400002	38.983261	QAM256	16
17	267000000	4.300003	38.983261	QAM256	17
18	275000000	4.400002	38.983261	QAM256	18
19	283000000	4.099998	38.983261	QAM256	19
20	291000000	3.900002	38.983261	QAM256	20
21	299000000	3.799999	38.983261	QAM256	21
22	307000000	3.799999	38.983261	QAM256	22
23	315000000	3.900002	38.983261	QAM256	23
24	323000000	4.000000	38.983261	QAM256	24
26	339000000	3.799999	38.983261	QAM256	26
27	347000000	3.500000	38.983261	QAM256	27
28	355000000	3.500000	38.605377	QAM256	28
29	363000000	3.200001	38.605377	QAM256	29
30	371000000	2.900002	38.983261	QAM256	30
31	379000000	2.700001	38.983261	QAM256	31

[Spooklez]

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
1	Locked	38.605377	0	0
2	Locked	38.983261	0	0
3	Locked	38.983261	0	0
4	Locked	38.983261	0	0
5	Locked	38.983261	0	0
6	Locked	38.983261	0	0
7	Locked	38.983261	0	0
8	Locked	38.983261	0	0
9	Locked	38.983261	0	0
10	Locked	38.983261	0	0
11	Locked	40.366287	0	0
12	Locked	38.983261	0	0
13	Locked	38.983261	0	0
14	Locked	38.983261	0	0
15	Locked	38.605377	0	0
16	Locked	38.983261	0	0
17	Locked	38.983261	0	0
18	Locked	38.983261	0	0
19	Locked	38.983261	0	0
20	Locked	38.983261	0	0
21	Locked	38.983261	0	0
22	Locked	38.983261	0	0
23	Locked	38.983261	0	0
24	Locked	38.983261	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	38.605377	0	0
29	Locked	38.605377	0	0
30	Locked	38.983261	0	0
31	Locked	38.983261	0	0

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.

VM will not dispatch any technicians while an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Spooklez]

Yeah this is getting worse, rang the local fault number and nothing reported. 

I'm seeing constant packet loss and reduced speeds.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/83e4daeea17ee3080061ee5f190b15b376...

[Matthew_ML]

Hey Spooklez, thank you for reaching out and I am sorry to see you are having some connection issues.

I have taken a look and I can see there is a SNR outage in your area, this will affect the whole connection unfortunately.

This is due to finish by the 10th September 2022, I am sorry for any trouble this may cause. Thanks