on 16-05-2022 19:50
Hi. Had a repull done whilst I was not home so no tech could check after. Initially had low downstream as low as -10. New info below could anyone tell me if this is now okay or I need an internal tech visit to sort anything after this repull
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 5.6 | 40 | 256 qam | 25 |
2 | 203000000 | 5.5 | 40 | 256 qam | 9 |
3 | 211000000 | 5.3 | 40 | 256 qam | 10 |
4 | 219000000 | 5.3 | 40 | 256 qam | 11 |
5 | 227000000 | 4.9 | 40 | 256 qam | 12 |
6 | 235000000 | 4.5 | 40 | 256 qam | 13 |
7 | 243000000 | 4.4 | 40 | 256 qam | 14 |
8 | 251000000 | 4.5 | 40 | 256 qam | 15 |
9 | 259000000 | 4.6 | 40 | 256 qam | 16 |
10 | 267000000 | 4.9 | 40 | 256 qam | 17 |
11 | 275000000 | 4.9 | 40 | 256 qam | 18 |
12 | 283000000 | 5.4 | 40 | 256 qam | 19 |
13 | 291000000 | 5.5 | 40 | 256 qam | 20 |
14 | 299000000 | 5.9 | 40 | 256 qam | 21 |
15 | 307000000 | 5.6 | 40 | 256 qam | 22 |
16 | 315000000 | 5.8 | 40 | 256 qam | 23 |
17 | 323000000 | 5.5 | 40 | 256 qam | 24 |
18 | 339000000 | 5.8 | 40 | 256 qam | 26 |
19 | 347000000 | 5.9 | 40 | 256 qam | 27 |
20 | 355000000 | 6 | 40 | 256 qam | 28 |
21 | 363000000 | 6.1 | 40 | 256 qam | 29 |
22 | 371000000 | 5.9 | 40 | 256 qam | 30 |
23 | 379000000 | 5.4 | 40 | 256 qam | 31 |
24 | 387000000 | 4.8 | 40 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 3258 | 5392 |
2 | Locked | 40.3 | 42 | 2294 |
3 | Locked | 40.3 | 39 | 2057 |
4 | Locked | 40.9 | 45 | 5290 |
5 | Locked | 40.3 | 52 | 4489 |
6 | Locked | 40.9 | 79 | 4198 |
7 | Locked | 40.3 | 61 | 4742 |
8 | Locked | 40.9 | 60 | 5161 |
9 | Locked | 40.3 | 54 | 3086 |
10 | Locked | 40.3 | 58 | 12162 |
11 | Locked | 40.9 | 75 | 12026 |
12 | Locked | 40.3 | 127 | 9948 |
13 | Locked | 40.9 | 38 | 285 |
14 | Locked | 40.3 | 2960 | 11081 |
15 | Locked | 40.9 | 3031 | 6720 |
16 | Locked | 40.9 | 3206 | 6169 |
17 | Locked | 40.3 | 3225 | 19781 |
18 | Locked | 40.3 | 3241 | 7158 |
19 | Locked | 40.3 | 2303 | 19425 |
20 | Locked | 40.9 | 2422 | 23951 |
21 | Locked | 40.9 | 2163 | 24351 |
22 | Locked | 40.9 | 2062 | 20628 |
23 | Locked | 40.9 | 1861 | 20565 |
24 | Locked | 40.9 | 2614 | 20407 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400064 | 40.5 | 5120 | 16 qam | 6 |
2 | 46199980 | 40.8 | 5120 | 64 qam | 5 |
3 | 32599169 | 40 | 5120 | 16 qam | 7 |
4 | 25800108 | 39.8 | 5120 | 32 qam | 8 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Answered! Go to Answer
on 23-05-2022 16:40
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25800000 | 40.270599 | 5120 KSym/sec | 32QAM | 8 |
2 | 46200000 | 41.270599 | 5120 KSym/sec | 64QAM | 5 |
3 | 39400000 | 40.770599 | 5120 KSym/sec | 64QAM | 6 |
4 | 32600000 | 40.520599 | 5120 KSym/sec | 16QAM | 7 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 23-05-2022 16:40
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.1 |
Config file | cmreg-vmdg640-bbt076+voc-b.cm |
SFID | 81380 |
Max Traffic Rate | 1230000450 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 81379 |
Max Traffic Rate | 55000270 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | bestEffort |
on 23-05-2022 16:41
Time Priority Description
Thu Jan 1 00:01:26 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat May 21 14:29:00 2022 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat May 21 14:29:10 2022 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat May 21 14:29:26 2022 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat May 21 14:48:03 2022 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat May 21 14:48:18 2022 | 6 | SW Download INIT - Via Config file cmreg-vmdg640-bbt078-b.cm |
Thu Jan 1 00:01:19 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat May 21 14:51:09 2022 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat May 21 14:51:09 2022 | 4 | Disruption during SW download - Power Failure |
Sat May 21 14:51:20 2022 | 5 | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat May 21 14:51:25 2022 | 6 | SW Download INIT - Via Config file cmreg-vmdg640-bbt076+voc-b.cm |
Sat May 21 14:51:28 2022 | 6 | CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat May 21 14:52:45 2022 | 6 | SW download Successful - Via Config file |
Sat May 21 14:55:17 2022 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat May 21 15:50:27 2022 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon May 23 13:33:19 2022 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
23-05-2022 16:49 - edited 23-05-2022 16:52
imo you were being fobbed off or the tech did not know what he was talking about - lets give VM a shout
if it was just a rupull then the new cabe will have been connected in the omibox outside - worth checking the connection is tight - needs to be a bit tighter than finger tight
on 23-05-2022 17:27
Hi, thanks for your input, the connection outside was able to be tightened up a little, not massively but good shout . Stats still the same. I thought I may have been fobbed off because of the threads I have read on here regarding upstream QAM etc.
I was just wondering if, because when I first had VM installed 18 months ago, the signal levels were poor according to other techs on a visit who came out to diagnose the repull needed, they suggested that the signal installer knew the signals were poor and that's why he used a hdu-200 to get out of a repull. Possibly the HDU is causing something now the power levels are good?
If it helps my setup goes Omnibox external > Main wire upto the first bedroom > Terminates to white box > Coax cable through that room to the rear bedroom > 2 way normal splitter, 1 to Bedroom V6 and one to outside and down and back into the living room (terminated to white box) then Powered 2-way splitter to hub and other V6
on 23-05-2022 20:41
try a full reset on the hub - i thought i had posted that but i must have been thinking about it but not said - hold the button a good 30 sec - that my sort the upstream - if not wait for vm to get to the thread
on 23-05-2022 20:43
Hi tony
done that many times with my hub 3 and also just got this hub 4 and done it. QAM stays the same pretty much. I know the cable is okay from the cab to my house as it’s new so maybe something can be changed at the cab or if my internal wiring is causing issues with said splitters. Cheers
on 24-05-2022 08:59
Hey @calumwarren, thank you getting back to us with an update and I so sorry to see there is still an issues with the internet connection we know this can be very annoying.
Please can you also confirm if its WIFI or cable connection you use please?
I've had a look at our end where I can see there is a current outage in your area which can affect the internet connection, however I do have some good news it is due to end today ( 24 May) on 13:35 but this could change you can always keep an eye on the outage for update with our service status.
Matt - Forum Team
New around here?
on 24-05-2022 09:58
Hi
The poor upload is over both to be fair. Download is good. Just the upstream issues really. No more Pre or post RS errors which is good aside from a few on the 3.1 DS. I don’t see any outages on my virgin app.
on 24-05-2022 11:15
@Matthew_ML wrote:Hey @calumwarren, thank you getting back to us with an update and I so sorry to see there is still an issues with the internet connection we know this can be very annoying.
Please can you also confirm if its WIFI or cable connection you use please?
I've had a look at our end where I can see there is a current outage in your area which can affect the internet connection, however I do have some good news it is due to end today ( 24 May) on 13:35 but this could change you can always keep an eye on the outage for update with our service status.
how in all that is holy is the connection important - wifi or wired to upstream level problems - the tech clearly lied - the qam levels are all over the place - was the outage before the problem or is that also not important