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Upload speed below 5mbps evening and late into night.

ric99
Joining in

Just returned to what was reliable Virgin after a Vodafone full fibre disaster, but the download latency is a bit higher than it used to be and the upload in the evening and late at night drops right down below 5Mbps.

I hope its nothing to do with the old dated 2015 hub 3 they sent me. I must admit I was a bit surprised to receive a scratched up router that looks older than the one I previously had with Virgin Media. I can't imagine it has the latest wifi technology that the Vodafone one had. I am paying for the 500mbps service.

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

Can you do this..

Check for any “known network faults - Try in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

Then do this...

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Molly_T
Forum Team
Forum Team

Hi Ric99 👋 welcome to the community forum! Thank you for posting. 

Sorry to hear this feedback regarding your speeds since making the swap to us, and your concerns regarding the hub you have been provided. I'd like to take a closer look at this for you so we can offer further support. We will need to send you a PM to confirm a few account details so we can do this! You can find the PM in the top right corner of the page in your Inbox. 

We can then return to this public thread with another update when possible. 

Thank you for your patience whilst we investigate and offer support. Wishing you all the best! 🌞 

Molly