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Upgraded to 200Mb - only getting 40Mb

Fortress
Tuning in

Installed new Hub 3 today after upgrading from 100Mb to 200Mb, all up & running fine apart from only getting 40Mb on speedtest.net.

Hub 3 is running in Router mode, I've rebooted 3 times & reset twice, still the same result.

I'm ethernet connected to the hub, I'm also the only device connected. Wireless is on, but I haven't reconnected my phone or printer to the new wireless yet.

On the hub status for Internet, it's showing (Partial Service (DS only)) & the power light on the modem is yellow/orange.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
39400019
Locked
Provisioning State
Online
 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000001.238256 qam25
22350000001.437256 qam13
32430000000.938256 qam14
4251000000138256 qam15
52590000000.938256 qam16
6267000000138256 qam17
72750000000.738256 qam18
82830000001.240256 qam19
9291000000140256 qam20
102990000001.440256 qam21
11307000000138256 qam22
123150000001.438256 qam23
13323000000138256 qam24
14339000000138256 qam26
153470000001.240256 qam27
163550000000.738256 qam28
173630000001.238256 qam29
183710000000.538256 qam30
193790000000.738256 qam31
20387000000038256 qam32
213950000000.238256 qam33
22403000000-0.538256 qam34



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.91510
2Locked37.61680
3Locked38.91081
4Locked38.9190
5Locked38.680
6Locked38.910
7Locked38.920
8Locked40.350
9Locked40.9130
10Locked40.370
11Locked38.900
12Locked38.9120
13Locked38.68611
14Locked38.9621
15Locked40.340
16Locked38.900
17Locked38.950
18Locked38.900
19Locked38.960
20Locked38.910
21Locked38.900
22Locked38.900

 

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[My Broadband Ping - New 200Mb
23 REPLIES 23

jbrennand
Very Insightful Person
Very Insightful Person

BQM not looking good so far. See what 24h looks like.

Etehrnet cables do "fail" and drop to low speeds - I have several.

See message 2 today here ----   https://community.virginmedia.com/t5/Networking-and-WiFi/TP-Link-Powerlines/td-p/4817822

So worth changing it as a matter of course. Also often the device's NIC card dropns its speed to 10/100 - check in the network settings what the connection rate is showing as - should be 1GB. Also ensure the drivers are up to date. There are other reasons too that would be worth ruling out whilst waiting for BQM.
Do it this way...
__________________

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”
(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).
This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot you device into windows safe+networking mode to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

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[My Broadband Ping - New 200Mb

jbrennand
Very Insightful Person
Very Insightful Person
What were the speed test results as I suggested

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

still the same, about 40mb

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[My Broadband Ping - New 200Mb

BQM shows a broadband problem, almost certainly between your hub and VM's local network gear.  This has nothing to do with your wifi (wireless) performance, or the ethernet cables you're using.

And unfortunately, that BQM has rather a lot of the distinctive fingerprints of over-utilisation, which is a rare problem, but one which VM manage to mishandle on a routine basis.  Perhaps the forum staff could check for a network or over-utilisation fault?  And if there isn't one, then you need a technician visit to try and resolve the poor latency since that will probably have the same cause as poor speed.  I'll reserve my further comments until we see what the forum staff have to say.

Corey_C
Moderator
Moderator

Thanks for your post and welcome to the Community Forums, Fortress,

 

I've sent you a private message to confirm your account details, so we can take a batter look at your connection.

 

Cheers,

Corey C

Corey_C
Moderator
Moderator

Thanks for your messages and clearing data protection, Fortress,


I have set up an engineer’s visit for you which you will be able to view from your online account here.

Let us know if you need any further help.


Cheers,
Corey C

All sorted, thanks to everyone who posted, especially the Virgin Media team.

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[My Broadband Ping - New 200Mb

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Thank you for taking the time to update the thread and let us know Fortress.

 

We are very happy to hear this has now been resolved. 

 

Please get in touch if we can assist in the future.

 

 

Nat

So nothing wrong with the BQM so what was causing the slow speed?

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