Upgrade to Hub 5

[craigtea]

Hi, so I resigned up for another 18 months with Gig1 Fibre Broadband last month, and the guy on the phone said it should be no problem upgraded to also get the Hub 5 (I have hub 4, which works ok, but some issues with connections if everyone is using 5 GHz at same time in evening), but I never got any confirmation email about it (I mostly forgot about it until now), so can someone help me here?

Regards,
Craig

[jbrennand]

Just browse this forum - there are lots of posts on here with the same issue.

See this one..  https://community.virginmedia.com/t5/Networking-and-WiFi/How-to-request-a-hub-5/m-p/5475555#M575188

[Paul_DN]

Hi craigtea,

Thank you for reaching out to us in our community and welcome, sorry to hear you that when you upgraded to our 1GB service and Hub 5.0 was mentioned which you never received, so I can look into this for you I will send you an invite into a private chat, please click on the white envelope to accept.

Regards

Paul.

[craigtea]

Hi Paul, thanks for letting me know. I have not received a PM from you as of yet, thanks.
Craig

[Matthew_ML]

Sorry to hear this, let me send you a PM now. 

[Matthew_ML · Accepted solution]

Glad we have managed to get this resolved for you.