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Upgrade but won’t upgrade hub

boltybabe
On our wavelength

on ‎11-03-2023 10:43

Phoned to upgrade package for faster broadband and more tv. Got a good quote but will not upgrade hub 3 we currently have which sits with a permanent orange light and very poor WiFi speeds.

AC4CD0CF-9D79-47DA-BE00-85686BA198E8.jpeg

Currently on 125 mbps. Ran all their tests and say there’s nothing wrong with it  

 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎11-03-2023 23:48

Hub3 should be capable for average usage and new Hubs are in short supply ATM.

How many devices are you connecting to it on wifi and on ethernet cables?

What actual problems are you experiencing on them?

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Client62
Legend
In response to jbrennand

‎12-03-2023 11:55 - edited ‎12-03-2023 11:56

The Hubs 4 and 5 do not have better WiFi coverage (i.e. range) than the Hub 3.

If your TV is too far from the Hub to work well that needs to be resolved first.

Is a WiFi Pod / Repeater being used and it is next to the TV when it should be half way between the TV and Hub 3.

Do not commit to a faster package that will not solve any WiFi issues, it will forever raise your bill.

Below is how we have our Hub 3's WiFi configured ....

Client62_0-1678622112364.png

 




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