on 08-10-2021 20:52
I've had issues with unstable internet for years when I stream, its not the speeds that are the issue, I nearly always get the speeds I'm paying for but the stability is laughable, my bitrate jumps anywhere from 0-10,000 every second, literally completely unusable but despite the multiple calls a month I'm getting no where (apart from them doing something on their end, which they then turn off again after a couple weeks and I have to go through the whole process of having no usable internet for ages while they fix it again.)
I've changed every single cable on my end, bought new routers, changed PCs, had multiple engineers out which all say the problems not on my end it's something on theirs, so they relay that information and it gets fixed, for about 2 weeks, then i'm back to square one again then its the same thing all over.
I don't understand why they keep making me call them up every day for a week just to fix the same problem over and over it doesn't make any sense. Has anyone else had this issue and if so how did you fix it? as I've lost literally thousands of pounds due to not being able to stream because of this over the years and its incredibly frustrating.
on 08-10-2021 21:05
some screenshots of my internet for reference
on 09-10-2021 16:09
on 11-10-2021 16:57
Hi @duncan1335
Thanks for posting on our community forum!
How is your service today? Have you seen any improvements?
Regards