on 10-11-2021 16:27
I am on video calls and my computer internet has been so unstable it is unbelievable
My Internet connection is so bad that the connection cuts out through a zoom call and the internet is no stable
I live in hemel hempstead
Answered! Go to Answer
on 10-11-2021 17:25
Good evening @deltadom,
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your broadband.
Are you experiencing this with both wired and wireless connections?
Kind regards,
Zak_M
on 10-11-2021 17:25
Good evening @deltadom,
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your broadband.
Are you experiencing this with both wired and wireless connections?
Kind regards,
Zak_M
on 10-11-2021 20:31
on 11-11-2021 10:51
Thanks for getting back to us @deltadom.
I'm sorry to hear that, I appreciate this is frustrating and we apologise for any inconvenience caused.
To confirm, do you find you only run into the unstable connection issues when video calling?
Or does the service struggle elsewhere?
Thanks,
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on 12-11-2021 15:00
It happens all the time and it is most frustrating😠 during video calling
on 15-11-2021 08:58
I'm sorry deltadom,
I've been able to locate your account using your forum information.
I can see it's been a little while since you rebooted your hub, can you please do this so I can check the hubs levels again?
Alex_Rm
on 15-11-2021 19:57
My account number is removed
and my area reference is 31
is rebooting the hub just turning the router off and on again 😊
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on 15-11-2021 20:02
yes just turn it off - leave it a minute or so and turn it on
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
if its an earlier hub button is top right
on 15-11-2021 20:28
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 507000000 | Locked |
Ranged Upstream Channel (Hz) | 39400000 | Locked |
Provisioning State | Online |
on 15-11-2021 20:37