Unstable connection

[GaryW123]

I am having very high latency spikes quite often day to day which has led to me receiving a warning in the main game I play that if it continues I could be prevented from playing with others. Obviously I do not want this to happen so any help/suggestions as to what could be causing it is appreciated.

The first 3 images are how it has been for about 3 weeks or so at this point, the bottom picture is how it used to look (end of August).

20/09/2119/09/2118/09/21

[lotharmat]

Are there issues listed on 0800 561 0061?

[GaryW123]

I can't call them right now but there are no known issues in my area and haven't been for some time.

[lotharmat]

If you are relying on the web for the issues - it is not granular enough!

The 0800 number is way more accurate and up-to-date and goes down to postcode level!

[GaryW123]

I just gave the number a call and it also confirmed there are no issues in my area.

[lotharmat]

OK - Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. The forum software will remove the MAC addresses for you (you will likely need to click the 'post' button again).

[Andrew-G]

The most recent BQM traces look like your area may now be subject to low to moderate over-utilisation, since the latency appears good between 12am and 8am when the network isn't busy. 

This may have a fault reference number (forum staff will be able to comment), but by VM standards that - if it is over-utilisation - looks borderline, and may not be officially recognised as a problem.  If there is a fault reference for over-utilisation there will also be a fix date which unfortunately cannot be relied upon.

[GaryW123]

Acquired Downstream Channel (Hz)	339000000	Locked
Ranged Upstream Channel (Hz)	39400021	Locked
Provisioning State	Online

  Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	339000000	5.1	40	256 qam	26
2	203000000	6	40	256 qam	9
3	211000000	6	40	256 qam	10
4	219000000	5.9	40	256 qam	11
5	227000000	5.4	40	256 qam	12
6	235000000	5	40	256 qam	13
7	243000000	5.6	40	256 qam	14
8	251000000	5.4	40	256 qam	15
9	259000000	4.9	40	256 qam	16
10	267000000	5	40	256 qam	17
11	275000000	5.5	40	256 qam	18
12	283000000	5.8	40	256 qam	19
13	291000000	5.1	40	256 qam	20
14	299000000	5	40	256 qam	21
15	307000000	5.3	40	256 qam	22
16	315000000	5.8	40	256 qam	23
17	323000000	5.1	40	256 qam	24
18	331000000	4.6	40	256 qam	25
19	347000000	5.5	40	256 qam	27
20	355000000	5.1	40	256 qam	28
21	363000000	4.8	40	256 qam	29
22	371000000	5	40	256 qam	30
23	379000000	5.5	40	256 qam	31
24	387000000	5	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	5	0
2	Locked	40.3	5	0
3	Locked	40.9	5	0
4	Locked	40.3	7	0
5	Locked	40.9	4	0
6	Locked	40.9	0	0
7	Locked	40.3	4	0
8	Locked	40.9	4	0
9	Locked	40.9	1	0
10	Locked	40.9	5	0
11	Locked	40.3	4	0
12	Locked	40.9	9	0
13	Locked	40.9	6	0
14	Locked	40.3	4	0
15	Locked	40.9	4	0
16	Locked	40.9	7	0
17	Locked	40.3	5	0
18	Locked	40.3	0	0
19	Locked	40.3	5	0
20	Locked	40.3	6	0
21	Locked	40.3	5	0
22	Locked	40.9	5	0
23	Locked	40.9	4	0
24	Locked	40.9	4	0

[GaryW123]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400021	39.8	5120	64 qam	10
2	25800029	39.8	5120	64 qam	12
3	32599966	39.8	5120	64 qam	11
4	46199993	39.8	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network Log

Time Priority Description

21/09/2021 09:44:34	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 06:10:14	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2021 06:10:14	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2021 01:27:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 03:54:2	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 03:54:2	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2021 17:31:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2021 15:54:2	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2021 15:54:2	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:34:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:34:8	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:33:38	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:33:4	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:32:58	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:32:34	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:32:34	Warning!	TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:31:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:11:40	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:10:52	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2021 12:10:47	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[lotharmat]

Stats look pretty much spot on!!