Virgin is reporting no issues in my area and running their test shows no problems, but my internet as been too unstable to use for days. Outlook cannot connect, web browsing is intermittent, work is impossible. Yet again I am using my phone's hotspot.
OMG what a nightmare. I have spent more time affected by SNR issues in my area over the past 2 years than I have been free of them. A fix date of 2 November means neither my wife nor I will be able to work effectively from home for the whole of next week. This really is unacceptable. Do you have any idea what is to blame, where the problem is and how to fix it, or is that fix date just going to keep moving further out every time we approach?
I have had a look into your account regarding this and I can confirm the SNR outage is still ongoing. The current estimated fix time now is 02 NOV 2021 14:00. Our team will aim to get this resolved as soon as possible.
If the issue persists after the given estimated fix time, please let us know and we will do our best to help from here.
Hi guys, it's 3 November and the issue is not fixed. Please check my BQM (live linked higher in the chain) to see what a catastrophic failure of service I am enduring right now. What are you able to do about this? When can it be fixed?