Unreliable connection

[reeso]

Does this BQM look ok?

[jpeg1]

No, it's terrible and you are very likely getting almost no service.

Check that your coax connections are all tight. If that makes no difference you will need a technician visit to find the problem.

[reeso]

Yep, pretty much on and off constantly. Engineer booked for tomorrow.

[David_Bn]

Thanks for your post on our Community Forums @reeso,

Sorry to hear of the recent faults with the service.

Are you able to update us with how the recent visit went? Everything OK, or are you seeking further assistance

Kindest regards,

David_Bn

[reeso]

The visit went very well. He replaced the wire through the cavity wall, checked the big green box down the road and replaced the hub. I’ve never had such a good connection, no post RS errors compared to hundreds of thousands before and no errors in the network log. BQM graph since new hub.