Virgin Media Community

[sam2awsome]

Hi All,

Since working from home I am constantly having Wifi issues when using Zoom on my laptop. After several minutes the Wifi drops for a few minutes and then I have to reconnect. There doesn't appear to be an issue when I'm not on Zoom.

I have tried using a couple of different laptops and the same issue is occurring.

Can anyone advise on what I could possibly do to resolve this issue?

[jbrennand]

You would resolve it permanently if you connect the laptop to the Hub by a Cat5e or better ethernet cable. Is that possible - just for the Zoom's perhaps?

If not it looks like you might need to improve your wifi signal at the location of the laptop.

What speed package are you on and what Hub do you have?

[sam2awsome]

Hi John,

Thanks for your response. 

I have connected via ethernet on a couple of occasions but unfortunately its not always ideal. 

I have considered buying a TP-link to improve the signal upstairs but the WiFi issue still occurs when I'm near the router with a strong signal. 

My speed is 100MB and I have the 3.0 hub

Sam

[gary_dexter]

Probably down to the hubs overall poor wifi output.

You can fix that by getting a better router or mesh system and putting the hub into Modem Mode