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N3philim
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Unicast Ranging Received Abort Response

Hello,

It seems like lately I am having some issues with my broadband speed, keeps dropping at various times of the day, Tried looking for issues but i couldn't`t find anything on forums.

Details are below:

 
Network Log Time Priority Description
2018-12-03 13:28:11.00critical

Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

2018-12-03 13:28:11.00criticalNo Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2018-12-03 14:25:25.00criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2018-12-03 14:25:26.00criticalNo Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2018-12-04 03:52:57.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2018-12-04 11:15:26.00criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=XXX;CMTS-MAC=XXXCM-QOS=1.1;CM-VER=3.0;
2018-12-04 11:15:27.00criticalNo Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2018-12-04 19:37:57.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=XXXCMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2018-12-04 22:32:06.00criticalNo Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2018-12-05 03:30:27.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2018-12-05 07:32:15.00criticalNo Ranging Response received - T3 time-out;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2018-12-05 09:24:49.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2018-12-05 11:23:01.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=XXX,CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2018-12-05 11:23:01.00noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2018-12-05 12:04:13.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2018-12-05 12:15:31.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=XXX;CMTS-MAC=XXXCM-QOS=1.1;CM-VER=3.0;
2018-12-05 12:15:31.00noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2018-12-05 13:22:30.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;
2018-12-05 13:40:49.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=XXX;CMTS-MAC=XXXCM-QOS=1.1;CM-VER=3.0;
2018-12-05 13:40:49.00noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsl10016u-b.cm modified;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.0;

 

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Superuser
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Re: Unicast Ranging Received Abort Response

if could post the downstream and upstream stats.. having a few ' No Ranging Response received ' can happen time to time.
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N3philim
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Re: Unicast Ranging Received Abort Response

Thank you for your quick reply, please see below: Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1323000000340256 qam24
24190000000.438256 qam30
34110000000.738256 qam29
44030000000.738256 qam28
5395000000138256 qam27
63870000001.238256 qam26
73790000001.738256 qam25
83150000002.738256 qam23
93070000002.938256 qam22
102990000002.738256 qam21
112910000002.738256 qam20
122830000002.538256 qam19
132750000002.738256 qam18
142670000002.740256 qam17
15259000000340256 qam16
162510000003.240256 qam15
172430000003.238256 qam14
182350000003.440256 qam13
192270000003.240256 qam12
202190000003.238256 qam11
21211000000338256 qam10
22203000000340256 qam9
231950000002.738256 qam8
241870000002.538256 qam7



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3760
2Locked38.644500
3Locked38.630810
4Locked38.921200
5Locked38.913290
6Locked38.69700
7Locked38.95290
8Locked38.9900
9Locked38.61100
10Locked38.9890
11Locked38.9520
12Locked38.6610
13Locked38.9610
14Locked40.3390
15Locked40.3570
16Locked40.3510
17Locked38.9530
18Locked40.3520
19Locked40.3460
20Locked38.9440
21Locked38.9680
22Locked40.3930
23Locked38.6650
24Locked38.91070

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000050.2512064 qam4
23260000047.8512064 qam3
33940000046.5512064 qam2
44620000046.3512064 qam1

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0060
2ATDMA0040
3ATDMA0060
4ATDMA0030
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Superuser
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Re: Unicast Ranging Received Abort Response

Those stats showing OK, when it drops is this via wired/wireless or both?

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N3philim
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Re: Unicast Ranging Received Abort Response

They are on the wired one
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Re: Unicast Ranging Received Abort Response

Hey N3philim, 

Thanks for posting and a warm welcome to the Community Smiley Very Happy

Sorry for the connection problems. I can see you're getting a very high amount of time-outs in a short time space. I'd like to arrange for an engineer to visit to get this resolved, we can do this via online chat. 

Take care. 

Heather_J

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N3philim
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Re: Unicast Ranging Received Abort Response

Hello Heather,

Thank you for getting back to me

I will get in touch via chat to arrange a visit.

Thank you

N3philim

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