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Unbelievably poor service

Spurry5661
On our wavelength

I'm trying to get WIFI boosters from VM because my signal is poor yet I'm being made to jump through hoops just to prove who I am , it's obviously a delaying tactic by VM......... when this contract ends I am definitely leaving...The customer service is the worst I've ever known

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person
Should be straightforward... see this... what is not working...
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VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called… Wifi Max see.-

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hi Spurry5661, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you are experiencing issues with ordering the Pod's, we will be able to help. 

I will just need to take a few details via private message and we can go from there. 

This message will be available via the purple envelope on the top right of this page. 

Speak soon, 

 

Nat