Unable to use Philips Hue since Upgrade to Hub 4.0

[Awilkin1983]

Recently we upgraded to the 4.0 Hub, but ever since then the Philips Hue bridge doesn't work. You plug it in and it only shows a power light, no connection to the network

I've tried different ethernet cables and ports on the hub, tried resetting the hub

I've checked the homepage of the hub and Philip Hue is not listed but other items plugged into the ethernet are listed

[Adduxi]

You may have to split the SSID and turn off Smart Optimisation for the Hub's wifi. 

[Awilkin1983]

Sorry for the ignorance but this is the same if the hubs are connected via Ethernet cable?

[jbrennand]

See if the fix in message 6 of this thread helps.
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https://community.virginmedia.com/t5/Networking-and-WiFi/Smart-bulbs-won-t-work-with-hub-4/td-p/4477...

[gary_dexter]

The Hue hub connects via Ethernet not Wifi - so I can't see it being an issue with the wifi settings.

[Adduxi]

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@gary_dexter wrote:
The Hue hub connects via Ethernet not Wifi - so I can't see it being an issue with the wifi settings.

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Ahh, everyday is a school day 😊

[Akua_A]

Hi @Awilkin1983,

Welcome back to our community forums.

Sorry to hear you are having issues with your Philips Hue in regards to your Hub 4. Were you able to resolve the issue using the great advice given by the community?

Please let us know how you got on.

Thanks,

[Awilkin1983]

As stated on the community, Philips lightbulbs have their own hub which connects to the virgin hub via ethernet and so I'm unsure why this would be resolved by separating the wifi frequency.

But no, there's been no answer yet that might fix the issue sadly

[Akua_A]

Thank you for letting us know @Awilkin1983.

Have you tried rebooting the Philips Hue to see if the issue persists?

Thanks,

[Awilkin1983]

Rebooted and held down the reset button to try to reset it back to defaults

Only the power light shows