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triedandtested
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Message 21 of 27
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Re: Unable to send or receive Hostgator server emails with Virgin Media home wifi network


@ravenstar68 wrote:

Tested with Virus Safe switched on:

C:\Users\timdu>dig gator3042.hostgator.com

; <<>> DiG 9.10.6-P1 <<>> gator3042.hostgator.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 13501
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;gator3042.hostgator.com.       IN      A

;; ANSWER SECTION:
gator3042.hostgator.com. 38133  IN      A       50.87.144.61

;; Query time: 16 msec
;; SERVER: 194.168.4.100#53(194.168.4.100)
;; WHEN: Wed Aug 08 10:50:09 GMT Summer Time 2018
;; MSG SIZE  rcvd: 68

So it seems to be fixed.

@triedandtested - you should be able to turn Virus Safe back on and still access the site now.  Give it a try and let us know.

Tim


Thank you both! Yes, I have switched it back on and it all works. Thanks again. Nicola - do you know why it was flagged in the first place, or was it just a random error?

Tim - re the DNS amend, I had a look in cpanel (easy DNS editor) and wasn't 100% sure I knew what I was doing, so am currently on live chat to hostgator who (fingers crossed) are doing it for me now.

Thanks again both!

Angela

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Message 22 of 27
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Re: Unable to send or receive Hostgator server emails with Virgin Media home wifi network

Hello Angela

Yes that would be nice to know however sadly we were not informed of the reason from our list supplier this time, if it does happen again we will try to find out more. As you say it may have been a false positive, anyway apologies it happened, stopped your client email traffic and we did not get to it sooner, however that said on the plus side you have met the lovely Tim and got some good Domain DNS advice. If you do have further issues please come to the forum first as we will all look after you.

Thank you

Nicola

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Message 23 of 27
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Re: Unable to send or receive Hostgator server emails with Virgin Media home wifi network

@triedandtested

Have checked your DNS and the changes appear to have gone through.

C:\Users\timdu>dig mx funnymatters.co.uk.

; <<>> DiG 9.10.6-P1 <<>> mx funnymatters.co.uk.
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 60101
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 2

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;funnymatters.co.uk.            IN      MX

;; ANSWER SECTION:
funnymatters.co.uk.     13363   IN      MX      0 mail.funnymatters.co.uk.

;; ADDITIONAL SECTION:
mail.funnymatters.co.uk. 13323  IN      A       192.232.219.195

;; Query time: 14 msec
;; SERVER: 194.168.4.100#53(194.168.4.100)
;; WHEN: Thu Aug 09 13:37:38 GMT Summer Time 2018
;; MSG SIZE  rcvd: 84

Note that it'll take about 4 hours for the changes to propagate everywhere.(The 14400 TTL value - 14400 seconds = 240 minutes).

Tim

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Message 24 of 27
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Re: Unable to send or receive Hostgator server emails with Virgin Media home wifi network


@ravenstar68 wrote:

@triedandtested

Have checked your DNS and the changes appear to have gone through.

C:\Users\timdu>dig mx funnymatters.co.uk.

; <<>> DiG 9.10.6-P1 <<>> mx funnymatters.co.uk.
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 60101
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 2

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;funnymatters.co.uk.            IN      MX

;; ANSWER SECTION:
funnymatters.co.uk.     13363   IN      MX      0 mail.funnymatters.co.uk.

;; ADDITIONAL SECTION:
mail.funnymatters.co.uk. 13323  IN      A       192.232.219.195

;; Query time: 14 msec
;; SERVER: 194.168.4.100#53(194.168.4.100)
;; WHEN: Thu Aug 09 13:37:38 GMT Summer Time 2018
;; MSG SIZE  rcvd: 84

Note that it'll take about 4 hours for the changes to propagate everywhere.(The 14400 TTL value - 14400 seconds = 240 minutes).

Tim


Thanks Tim! That is a HUGE relief - the person I was on chat to seemed only marginally more clued up than me - it was a little like pulling teeth! Thank you again for all your help - massively appreciated! 

Angela

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Message 25 of 27
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Re: Unable to send or receive Hostgator server emails with Virgin Media home wifi network

I too have this problem & its not the 1st time. I turned the websafe on/off a few times last week & my emails came back on, but all off again today, tried the same trick but not working.

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Message 26 of 27
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Re: Unable to send or receive Hostgator server emails with Virgin Media home wifi network


@johnmac747 wrote:

I too have this problem & its not the 1st time. I turned the websafe on/off a few times last week & my emails came back on, but all off again today, tried the same trick but not working.


@johnmac747 - Can you please start a new thread as this one has run it's course.  However when you do so can you please also post the following.

The results of tracert <affected domain>

Once with Virus safe turned on and once with Virus Safe turned off.

Tim

 

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Message 27 of 27
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Re: Unable to send or receive Hostgator server emails with Virgin Media home wifi network

Done Smiley Happy
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