05-07-2021 13:30 - edited 05-07-2021 13:31
I followed the online instructions - opened the page for wifi options, and naturally was asked for my current wifi password. I got "password not recognized" every time I tried it.
Now this is the correct password. It's the one on the bottom of my Superhub 2, and I only recently connected a new Raspberry Pi to the network, using that password.
VM help is useless on this subject. I rung, was told to reboot the hub & if it still didn't work, go to the website they texted me the address for and get further help.
I ran the gauntlet of selecting all the best options, of the choices given - twice, but got nowhere. The message us section has no link, or address to facilitate this.
The forum appears to be my only option.
Please, how do I fix the issue that my hub doesn't recognize my password, even though that password lets me connect on all of my devices?
Answered! Go to Answer
on 05-07-2021 13:36
If you’re trying to login use the settings password - which is different to the WiFi password - it should also be on the hub unless you’ve changed it
on 05-07-2021 15:01
on 05-07-2021 15:05
on 05-07-2021 13:36
If you’re trying to login use the settings password - which is different to the WiFi password - it should also be on the hub unless you’ve changed it
on 05-07-2021 14:12
I tried that at the start, but I'm pretty certain I reset that one, as it was suggested in the password itself.
Since VM tested my connection, fixed what they found & told me to reboot the hub, I'd forgotten and was using the wifi password. So I tried the settings password again,and still no luck. I have one thing left to try. If my previous resetting of the hub was prevented by whatever VM said they'd fixed, I shall reset it yet again & see if that helps.
on 05-07-2021 14:13
on 05-07-2021 14:23
I just did my third factory reset of the day, and it still won't recognize the settings password!
on 05-07-2021 15:01
on 05-07-2021 15:05
05-07-2021 15:07 - edited 05-07-2021 15:19
I have known resets on given things not to work so you may need a new hub.
on 05-07-2021 15:14
I rang them again, and because my previous call hadn't fixed the issue, they put me on to an engineer. He was looking into it, but sadly, the 2nd time I was put on hold, there was an error & I got cut off. I'm holding on in the hope they they'll ring back, rather than me ringing again & getting a different person.
I'll leave it for now, but if I don't hear back before tomorrow, I'll follow your instructions, to see if that works. If not, I'll ring again. Thanks.
on 05-07-2021 15:20
Ironically, shortly after we first got this Superhub 2, we had a phone call from VM, offering to upgrade us to a new model for free. My partner answered, and since we'd only just had our hub replaced, and it worked fine, she declined.
A few months ago we were having connection issues (which were caused by bad old wiring), and I mentioned this to the engineer. He told us we'd have to stick with the one we had for now, as the COVID situation was causing problems with supply & they simply didn't have a new one to give us.