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strachanantony · ‎27-02-2023

Hi all, I have been trying to use the Virgmin Media connect app to order a Wifi pod.

I have a volte account and It is saying to click to order the pods on the app but then I am taken to a page asking me to chat with somebody to upgrade.

can you please advise how I get a Wifi Pod

Many thanks

newapollo · ‎27-02-2023

Hi @strachanantony

Please try following the instructions <<< here >>>

If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

Call around 8am if possible when lines first open and are least busy.

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month.

A member of the Forum Team may pick this up for you in a day or two.

Dave

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newapollo · ‎27-02-2023

Hi @strachanantony

Please try following the instructions <<< here >>>

If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

Call around 8am if possible when lines first open and are least busy.

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month.

A member of the Forum Team may pick this up for you in a day or two.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

strachanantony · ‎28-02-2023

Many thanks for the information. I got through on the number this morning and WiFi pod on its way. Thank you!!

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Unable to order Wifi Pod