Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Unable to order Wifi Pod through connect app

AaronC82
Joining in

on ‎08-02-2023 21:56

Hi. Wifi keeps dropping out in some of the rooms of my house. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. However, I don't have any options for ordering a Pod through the app. i don't have time to sit on a call to customer service for an hour. Any suggestions how I can resolve this?

0 Kudos
4 REPLIES 4

Adduxi
Very Insightful Person
Very Insightful Person

on ‎08-02-2023 23:13

Wait here a day or two for a VM Mod to pick this up and discuss. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

AaronC82
Joining in
In response to Adduxi

on ‎09-02-2023 11:46

Thanks for the response. That was my plan 😉

0 Kudos

Steven_L
Forum Team
Forum Team
In response to AaronC82

on ‎11-02-2023 13:57

Thanks for coming back to us here AaronC82, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

0 Kudos

AaronC82
Joining in
In response to Steven_L

on ‎11-02-2023 14:18

Many thanks. Just replied to your direct message.

0 Kudos
Top