Has anyone managed to solve the problem of the wifi continuing problem of wifi continuing to drop out? I bought a Samsung j5 today and when trying to connect to wifi I keep getting message 'authentication error occurred'and on investigating found out wifi kept dropping out. This also occurred with an LG K8 phone and becaus It seemed it seemed to be a common problem, I bought another phone. Then when the problem still happened I found this site and realised it is more than likely to be a problem with the virgin media router. I have tried ways to ratify but no luck. I am not paticularly technically mind so am struggling on what to do now. I have changed passwords in super hub , as well as other things, but to no success.
if anyone could explain in laymans terms what I can try next I would really appreciate it. Many thanks. Otherwise I will have to contact virgin but am worried that I will get lost in the explanation.