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Unable to get Powerline to connect boxes

I am unable to get my Tivo and V6 boxes to connect with each other via the Powerlines I have received from Virgin. I have watched the online video and followed the instructions exactly without success. (I have also seen three other different sets of instructions online and which came with the Powerline which have not helped either). I get messages suggesting the problem is with the router and to refer to the router manual, which I don't seem to have. The TV attached to the Tivo box is around 10 years old so is not a smart TV. Can that be an issue? Otherwise, I don't have a clue!

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